Scaled Customer Success Leader — Remote, Data-Driven

Georgian; United States; Remote; USD 144,000 - 176,000; Full time

Benefits offered by this job

Remote-friendly culture

Stock options

Health insurance

Flexible time off

Parental leave

Job summary

Chainguard is securing the software supply chain with a focus on scalable customer success. We design automated, data-driven programs to onboard, adopt, and renew at scale, empowering customers through self-service and tech-enabled touchpoints.

The role emphasizes cross-functional collaboration with Product, Marketing, and Education teams, plus proactive, metrics-driven optimization of onboarding, engagement, and renewal outcomes. Remote-first culture with strong growth opportunities.

Qualifications

• 3+ years of experience in enterprise, customer-facing roles collaborating with technical and business teams.
• Experience operating in a scaled or digital success model using automation and data insights.
• Strong operational mindset to design, optimize systems, workflows, and playbooks.
• Strategic ownership and autonomous decision-making to de-risk accounts.
• Entrepreneurial mindset with a builder mentality in a fast-growing team.
• Data-driven with ability to leverage customer health data and signals.

Responsibilities

• Design and implement scalable customer success programs guiding onboarding, adoption, and renewal.
• Identify opportunities to automate key touch points using lifecycle emails and in-app guidance.
• Instrument customer journey with metrics, triggers, and workflows for proactive engagement.
• Build one-to-many engagement via webinars, office hours, and knowledge resources.
• Create onboarding guides and product tutorials to empower self-sufficiency.
• Collaborate with Product, Marketing, and Education teams on feature launches.
• Monitor health metrics and report onboarding, engagement, and renewal performance.

Job description

Chainguard is securing the software supply chain with a focus on scalable customer success. We design automated, data-driven programs to onboard, adopt, and renew at scale, empowering customers through self-service and tech-enabled touchpoints.

The role emphasizes cross-functional collaboration with Product, Marketing, and Education teams, plus proactive, metrics-driven optimization of onboarding, engagement, and renewal outcomes. Remote-first culture with strong growth opportunities.