Remote-First Senior CSM: Scale Onboarding & Renewals

Chainguard; United States; Remote; USD 90,000 - 150,000; Full time

Benefits offered by this job

Remote-first culture

Flexible time off

Parental leave (18/12 weeks)

Health insurance for you and dependets

Job summary

Chainguard is seeking a Customer Success professional to design scalable onboarding, adoption, and renewal programs for a nationwide, remote-first customer base. You will drive automation across lifecycle touchpoints and leverage data to optimize playbooks and workflows.

Responsibilities include one-to-many engagement through webinars, office hours, and a growing knowledge base, with a focus on customer obsession and proactive success signals.

Qualifications

• 3+ years in customer-facing roles such as Customer Success, TAM, Sales, or Support.
• Experience with scaled or digital success models using automation and data insights.
• Strong operational mindset with ability to design workflows and playbooks.

Responsibilities

• Design and implement scalable customer success programs for onboarding, adoption, and renewal.
• Automate customer touch points through lifecycle emails, in-app guidance, and resource libraries.
• Build one-to-many engagement via webinars, office hours, community, and knowledge base.

Skills

Customer success

Automation

Workflows

Job description

Chainguard is seeking a Customer Success professional to design scalable onboarding, adoption, and renewal programs for a nationwide, remote-first customer base. You will drive automation across lifecycle touchpoints and leverage data to optimize playbooks and workflows.

Responsibilities include one-to-many engagement through webinars, office hours, and a growing knowledge base, with a focus on customer obsession and proactive success signals.