Strategic Tier-1 CSM for Enterprise Relationships & Growth

Eltropy; Atlanta (GA); On-site; USD 85,000 - 115,000; Full time

Job summary

A financial technology company is seeking a strategic Tier-1 Customer Success Manager to oversee 20 high-impact financial institution customers. This role focuses on fostering relationships, driving customer success, and identifying growth opportunities. Ideal candidates have over 5 years of experience in customer success or account management, ideally in B2B SaaS. Strong analytical skills, customer-centric mindset, and readiness to travel are essential. Competitive salary and full-time employment offered, with a focus on collaboration and customer advocacy.

Qualifications

• 5+ years of customer-facing experience in B2B SaaS or FinTech.
• Willingness to travel up to 25% for customer meetings.
• Strong problem-solving skills to address strategic issues.

Responsibilities

• Manage a portfolio of 20 high-impact financial institution customers.
• Develop tailored multi-year success plans for customer goals.
• Track and report on customer health, retention, and expansion.

Skills

Customer-centric mindset

Analytical skills

Executive presence

Technical aptitude

Collaborative teamwork

Adaptability

Job description

A financial technology company is seeking a strategic Tier-1 Customer Success Manager to oversee 20 high-impact financial institution customers. This role focuses on fostering relationships, driving customer success, and identifying growth opportunities. Ideal candidates have over 5 years of experience in customer success or account management, ideally in B2B SaaS. Strong analytical skills, customer-centric mindset, and readiness to travel are essential. Competitive salary and full-time employment offered, with a focus on collaboration and customer advocacy.