Remote Growth CSM - Scale SaaS Accounts & Retention

SupportFinity™; United States; Hybrid; USD 86,000 - 95,000; Full time

Benefits offered by this job

Health, dental, and vision care

Flex Time Off

Paid family leave

Retirement saving plans

Annual professional development stipend

Job summary

SupportFinity™ is looking for a Growth Customer Success Manager to manage a large portfolio of small to mid-sized business clients. You will be responsible for building strong relationships and driving product adoption, ensuring customer satisfaction and retention. The role blends relationship management with data-driven decision-making.

The ideal candidate will have 3 years of experience in a customer success role, preferably in SaaS.

Qualifications

• 3 years of professional experience in customer success or account management.
• Ability to analyze customer data for actionable insights.
• Passion for driving customer success.

Responsibilities

• Manage a portfolio of 220+ client accounts.
• Develop strategies to optimize customer retention.
• Own renewal conversations and mid-contract escalations.

Skills

Customer relationship management

Communication skills

Data analysis

SaaS experience

Time management

Education

Bachelor's degree or equivalent experience

Tools

Salesforce

Outreach

Looker

Job description

SupportFinity™ is looking for a Growth Customer Success Manager to manage a large portfolio of small to mid-sized business clients. You will be responsible for building strong relationships and driving product adoption, ensuring customer satisfaction and retention. The role blends relationship management with data-driven decision-making.

The ideal candidate will have 3 years of experience in a customer success role, preferably in SaaS.