Remote CSM for K-12 District Transformation

TrulyHired; Town of Texas (WI); Remote; USD 156,000 - 185,000; Full time

Benefits offered by this job

Uncapped PTO

Remote-friendly

New hire remote office stipend

Monthly wifi reimbursement

Job summary

Informed K12 is transforming how school districts operate by bringing critical workflows online with the flexibility needed to serve the school community. This role centers on navigating bureaucracies, driving sustained adoption, and changing how districts run.

As a Customer Success Manager, you will partner with superintendents and district leaders, translate product capabilities into district solutions, and leverage data to tell a compelling story of ROI and impact.

Qualifications

• 6+ years in a role with single-point ownership of complex, multi-stakeholder projects or accounts.
• Experience in ambiguous, multi-stakeholder environments, ideally K12.
• Track record of aligning stakeholders and delivering results under pressure.
• Experience solving problems with technology and driving end-user adoption.

Responsibilities

• Enter complex, ambiguous situations, bring structure and a clear path forward.
• Diagnose root causes and tie actions to outcomes.
• Design technical solutions aligned with district needs and ROI.
• Build and manage account plans and stakeholder narratives.
• Escalate risks early and implement mitigation with data.

Skills

Stakeholder management

Public education knowledge

Change management

Data-driven storytelling

Job description

Informed K12 is transforming how school districts operate by bringing critical workflows online with the flexibility needed to serve the school community. This role centers on navigating bureaucracies, driving sustained adoption, and changing how districts run.

As a Customer Success Manager, you will partner with superintendents and district leaders, translate product capabilities into district solutions, and leverage data to tell a compelling story of ROI and impact.