Remote CA Customer Success Manager — District Impact

TrulyHired; California (MO); Remote; USD 156.000 - 185.000; Vollzeit

Benefits dieser Stelle

Healthcare coverage (100% employee)

Dependent coverage 35%

Uncapped PTO

Monthly productivity allowance

Remote new-hire stipend

WiFi reimbursement

Zusammenfassung

Informed K12 is seeking a Customer Success Manager (California) to drive adoption and outcomes across school districts. You will partner with superintendents, cabinet leaders, and district admins to translate product capabilities into district solutions and deliver measurable ROI.

You will navigate complex political dynamics, build trust across organizational levels, and own the account plan to move districts toward sustained transformation in a remote, travel-enabled role.

Qualifikationen

• 6+ years in a role with single-point ownership of complex, multi-stakeholder projects or accounts.
• Experience navigating ambiguous, multi-stakeholder environments, ideally K12.
• Proven track record of navigating competing priorities, aligning stakeholders, and delivering results under pressure.
• Demonstrated experience solving problems with technology and driving end-user adoption.

Aufgaben

• Navigate ambiguity and bring structure, clarity, and a confident path forward.
• Diagnose root causes and connect actions to outcomes.
• Design and apply technical solutions in complex environments, linking product capabilities to district needs.
• Own the account plan and narrative: where you are, where you're going, and what greatness could look like.
• Craft business-aligned success plans that drive ROI and maturity.
• Escalate risks early and mitigate using data and evidence.

Kenntnisse

Stakeholder management

Customer success

Program management

Problem solving with technology

Change management

Cross-functional collaboration

Jobbeschreibung

Informed K12 is seeking a Customer Success Manager (California) to drive adoption and outcomes across school districts. You will partner with superintendents, cabinet leaders, and district admins to translate product capabilities into district solutions and deliver measurable ROI.

You will navigate complex political dynamics, build trust across organizational levels, and own the account plan to move districts toward sustained transformation in a remote, travel-enabled role.