Senior Scale Account Manager - AI SaaS Growth

Monday; New York (NY); Hybrid; USD 97,000 - 139,000; Full time

Benefits offered by this job

Benefits package

Equity eligibility

401(k) plan

ESPP

Paid time off

Job summary

monday.com is seeking an Account Manager for our Scale team in NYC, focusing on early adopter and expansion accounts. You’ll drive adoption, retention, renewals, and revenue growth while serving as a trusted advisor to leadership across client organizations.

The role involves managing the full sales cycle, outbound engagement, and proactive account planning to maximize value. It’s a hybrid NYC position with a competitive package and equity opportunities.

Qualifications

• 3+ years of B2B SaaS sales with upsells and renewals.
• Experience in high-volume, high-velocity environments, including outbound prospecting.
• Ability to manage the full sales cycle and build relationships with key stakeholders and decision-makers.
• Exceptional customer-facing and presentation skills with credibility across leadership levels.
• Strong written and verbal communication, empathy, and high energy.

Responsibilities

• Own a portfolio of early adopter and expansion accounts — driving adoption, retention, renewals, and growth.
• Identify signals for expansion and execute upsells, cross-sells, and outbound campaigns to generate additional revenue.
• Serve as a trusted advisor, consulting on customer processes and challenging leaders to drive meaningful change.
• Manage the full sales cycle from prospecting and outbound engagement to negotiation and closing.
• Deliver high-touch relationship management and proactive account planning to maximize customer value.

Skills

B2B SaaS sales

Upsells & renewals

Outbound prospecting

Full sales cycle

Presentation skills

Communication skills

Job description

monday.com is the AI work platform powering the most ambitious teams. 250,000+ customers across departments use us to bring people, workflows, and AI agents together on one flexible platform where AI doesn't just assist, it executes. We move fast, build things that matter, and foster an ownership-driven culture where you're empowered to shape how organizations work and outpace their competition.

About the Role

We're looking for an Account Manager to join our growing Scale team in NYC. We're passionate about building an amazing product and delivering an exceptional customer experience. Our clients love the platform, and it's incredibly rewarding to guide them to success while driving real business outcomes.

What You'll Do

Own a portfolio of early adopter and expansion accounts — driving adoption, retention, renewals, and growth.

Identify signals for expansion and execute upsells, cross-sells, and outbound campaigns to generate additional revenue.

Serve as a trusted advisor, consulting on customer processes and challenging leaders to drive meaningful change.

Manage the full sales cycle from prospecting and outbound engagement to negotiation and closing. • Deliver high-touch relationship management and proactive account planning to maximize customer value.

What You'll Bring

3+ years of B2B SaaS sales experience with a proven track record in upsells, cross-sells, expansion, and renewal ownership.

Experience in high-volume, high-velocity environments, including outbound prospecting.

Ability to manage the full sales cycle and build relationships with key stakeholders and decision-makers.

Exceptional customer-facing and presentation skills with credibility across leadership levels.

Strong written and verbal communication, empathy, and high energy.

Join a customer-obsessed team where transparency and ownership are how we actually operate - not just things we put on a wall

Work on a multi-product suite powered by advanced AI, where what you ship reaches hundreds of thousands of customers worldwide

Competitive salary, benefits, bonus potential, and equity eligibility for many roles — we believe people should share in our success

Grow fast through a dedicated L&D team, AI workshops, bootcamps, and internal hackathons - the industry moves quick and so do we

A collaborative, global culture backed by Employee Resource Groups and workplace teams across New York, Tel Aviv, London, Munich, Warsaw, Tokyo, Sydney, and more

The compensation for this role is structured as approximately 60% base salary and 40% variable on-target earnings (OTE). The base salary range for this position is: $97,000-$139,000, with OTE potential of $163,000-$233,000. OTE earnings are tied to individual performance pursuant to company policy. In addition, this role is eligible for accelerators and may also include equity in the form of RSUs. monday.com offers a competitive benefits package, including comprehensive medical/dental/vision insurance, generous paid time off (vacation, holidays, personal leave and sick leave), fully paid parental leave, automatic 401(k) contributions, the opportunity to purchase company stock at a discount (ESPP), and more. Applications are accepted on a rolling basis with no set deadline.

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Do you have the legal right to work in the country where this role is based, or would you require visa sponsorship from our company?

This role follows a hybrid schedule requiring onsite presence in our NYC office three days per week. Can you confirm you are able to meet this requirement?

We believe in equal opportunity.

At monday.com, we believe everyone should feel they belong - exactly as they are. We’re an equal opportunity employer, committed to an open, accessible, and inclusive workplace free from discrimination or harassment of any kind.

All qualified candidates will be considered for employment, regardless of race, color, religion, nationality, sexual orientation, gender identity, age, marital status, pregnancy, family or parental status, disability, veteran status, or any other characteristic protected by law.

If you need support or accommodation during the hiring process, we’re here to help.

Meet the Consulting (Sales) team

The consulting team is goal-oriented, customer-centric and comfortable dealing with big numbers. With our end-to-end consultative approach, we gain a deep understanding of our customers' pains and processes to create a tailored solution to derive maximum value from monday.com. We are quick thinkers, initiative-takers, not afraid to go the extra mile.