Head of Account Management — Scale High-Touch B2B SaaS

Clasp.com; New York (NY); On-site; USD 120,000 - 200,000; Full time

Benefits offered by this job

Equity stock options

Health insurance 100% covered

Office budget $5K

Unlimited PTO

Job summary

Clasp is seeking its first dedicated Account Management Lead to own our most important client relationships and lay the foundation for AM at scale. You will crash through our core implementations, shadow current managers, and take ownership for top clients within 90 days.

As we grow, you will hire and mentor the AM team, define playbooks, dashboards, and health metrics, and evolve from player-coach to Head of Account Management while driving strategic collaboration with client executives and

Qualifications

• 5 to 8+ years in account management, client success, or partnerships.
• The most senior AM in the room; can de-escalate tense situations.
• Operationally deep; understands product and workflows.
• A builder; writes AM playbooks and builds processes.
• Exceptional communicator across executives, engineers, and vendor contacts.
• Organized under load; tracks many accounts and deadlines.

Responsibilities

• Own key client relationships and drive strategy, weekly syncs, QBRs and renewals with high-touch coordination.
• Operate at the executive level with client leadership and trusted executive presence.
• Build the AM function from the ground up: playbooks, templates, escalation frameworks, cadence and health metrics.
• Turn client signals into product insights for R&D and operations.
• Build and mentor the AM team as the function scales and evolves to Head of Account Management.

Skills

Account management

Client success

Strategic partnerships

Operational depth

Builder mindset

Executive communication

Organizational discipline

Job description

Clasp is seeking its first dedicated Account Management Lead to own our most important client relationships and lay the foundation for AM at scale. You will crash through our core implementations, shadow current managers, and take ownership for top clients within 90 days.

As we grow, you will hire and mentor the AM team, define playbooks, dashboards, and health metrics, and evolve from player-coach to Head of Account Management while driving strategic collaboration with client executives and