Scale Relationship Manager — SaaS Growth & Retention

Fin; Chicago (IL); Hybrid; USD 99,000 - 130,000; Full time

Benefits offered by this job

Equity

Medical, dental, vision

401k with match

Paid time off

Parental leave

Office bike storage

Team events

Access to AI tools

Job summary

Fin, an AI Customer Agent company, is hiring a Scale Relationship Manager in the Greater Chicago Area. The role focuses on growing existing business, managing a large book of SaaS customers, and driving retention and expansion using our platform.

You will partner with Marketing, Product, and Customer Success to translate customer needs into product insights while maintaining a robust sales forecast and achieving quota in a hybrid office setting.

Qualifications

• 2+ years selling SaaS products, ideally 1+ years in closing role.
• Ability to manage a large book of business; 200 accounts (retention, renewals, & account growth).
• Strong sales instincts and track record hitting and exceeding quota.
• Exceptional written and verbal communicator.

Responsibilities

• Build relationships with Intercom’s scaled business customers ensuring revenue growth and customer retention.
• Work with current customers to understand their business pains, and provide solutions based on our platform to alleviate them.
• Develop strategic territory plans outlining opportunities for upsell, cross-sell, expansion to new business units, and achievement of business goals.
• Develop advanced knowledge of your customers' businesses and goals while accurately forecasting sales pipeline.
• Collaborate with Marketing, Product, and Customer Success by providing customer feedback to drive product innovation.
• Track and report all key metrics related to customer growth, retention and Intercom product usage growth.

Skills

SaaS sales

Account management

Forecasting

Relationship building

Cross-functional collaboration

Negotiation

Job description

Fin, an AI Customer Agent company, is hiring a Scale Relationship Manager in the Greater Chicago Area. The role focuses on growing existing business, managing a large book of SaaS customers, and driving retention and expansion using our platform.

You will partner with Marketing, Product, and Customer Success to translate customer needs into product insights while maintaining a robust sales forecast and achieving quota in a hybrid office setting.