Scale Relationship Manager - SaaS Growth & AI Solutions

Intercom; Chicago (IL); Hybrid; USD 99,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Equity

Medical, dental, and vision coverage

Regular compensation reviews

Flexible paid time off

Parental Leave Program

In-office bicycle storage

Team events

AI tools access

Job summary

Intercom is seeking a Scale Relationship Manager to lead growth with our existing business customers in the Greater Chicago Area. You will build strong relationships, understand client needs, and drive upsell, renewal, and expansion across complex organizations.

In this role you will forecast pipelines, collaborate with Marketing, Product, and Customer Success, and contribute to product innovation. This is a hybrid, in-office-three-days-per-week role with competitive pay and equity.

Qualifications

• 2+ years selling SaaS products.
• Manage a large book of business; 200 accounts (retention, renewals, & account growth)
• Strong sales instincts and track record hitting and exceeding quota
• Exceptional written and verbal communicator
• Comfortable and energized operating and problem-solving in a fast-moving organization
• Exhibits a growth mindset, intellectual curiosity, and ambition
• Ability to build and maintain deep client relationships across levels in complex organizations
• Demonstrable history of leadership, with both immediate and cross-functional teammates

Responsibilities

• Build relationships with Intercom’s scaled business customers ensuring revenue growth and customer retention
• Work with current customers to understand their business pains, and provide solutions based on our platform to alleviate them
• Develop strategic territory plans outlining opportunities for upsell, cross-sell, expansion to new business units, and achievement of business goals
• Develop advanced knowledge of your customers' businesses and goals while accurately forecasting sales pipeline
• Collaborate with Marketing, Product, and Customer Success by providing customer feedback to drive product innovation
• Track and report all key metrics related to customer growth, retention and Intercom product usage growth

Skills

SaaS sales

Account management

Quota achievement

Effective communication

Fast-moving environment

Growth mindset

Relationship building

Leadership

Job description

Intercom is seeking a Scale Relationship Manager to lead growth with our existing business customers in the Greater Chicago Area. You will build strong relationships, understand client needs, and drive upsell, renewal, and expansion across complex organizations.

In this role you will forecast pipelines, collaborate with Marketing, Product, and Customer Success, and contribute to product innovation. This is a hybrid, in-office-three-days-per-week role with competitive pay and equity.