Head of Scale Customer Success & Growth

SupportFinity™; San Francisco (CA); On-site; USD 190,000 - 225,000; Full time

Job summary

SupportFinity™ is seeking a Scale Customer Success Leader in San Francisco to boost team performance and drive customer value. You will lead a high-performing CS team, implementing effective strategies to enhance customer satisfaction and operational excellence.

The ideal candidate has over 3 years of experience in customer success leadership, strong communication skills, and a curiosity for AI tools. SupportFinity™ offers a competitive salary range of $190,000–$225,000 along with outstanding benefits.

Qualifications

• Experience with early-stage startups is a plus.
• Comfortable with the ambiguity and pace of iteration in a startup.
• Curiosity for AI tools and willingness to adopt them.

Responsibilities

• Increase team performance on adoption, retention, and customer value.
• Recruit, train, and mentor a high-performing Customer Success team.
• Build and refine a consistent KPI/OKR system for decision making.
• Collaborate with Sales and Solutions Engineering teams.
• Create educational materials and resources for customers.
• Serve as key escalation point for high-stakes customer issues.

Skills

3+ years as a direct CS leader or manager

Strong leadership skills

Effective communicator

Growth mindset

High ownership mentality

Tools

Gainsight

Job description

SupportFinity™ is seeking a Scale Customer Success Leader in San Francisco to boost team performance and drive customer value. You will lead a high-performing CS team, implementing effective strategies to enhance customer satisfaction and operational excellence.

The ideal candidate has over 3 years of experience in customer success leadership, strong communication skills, and a curiosity for AI tools. SupportFinity™ offers a competitive salary range of $190,000–$225,000 along with outstanding benefits.