Savannah On-Site Healthcare CSR – Patient Support

Sharecare; Savannah (GA); On-site; USD 21,000 - 29,000; Full time

Job summary

Sharecare is seeking a Customer Service Representative to answer inbound calls from members and providers at a Savannah, GA medical facility. The CSR inputs data, records communications, and delivers courteous, professional service while guiding callers through program options.

The role requires HIPAA awareness, accuracy in documentation, and the ability to multitask in a fast-paced environment. Local to Savannah, GA, you’ll collaborate with care teams to resolve issues and promote Sharecare

Qualifications

• High School Diploma
• Prior experience in a customer service related field preferred
• Great communication skills
• Must be able to multitask
• Must have medical records experience and knowledge of key elements of a valid ROI request
• Understanding of HIPAA regulations preferred
• General working knowledge of Microsoft Word & Outlook
• Computer keyboard proficiency and internet navigation skills required
• Have the ability to work effectively with others in a team environment
• Ability to thrive in a fast-growing always changing environment
• Local to Savannah, GA

Responsibilities

• Identify, evaluate and prioritize caller needs, questions and concerns.
• Formulate plans of resolution and respond appropriately and efficiently.
• Maintain and restore customer satisfaction and partner with other teams as needed.
• Perform problem analysis, problem determination and recommended resolutions to the callers in accordance with standard protocol.
• Proactively educate caller on program benefits.
• Meet or exceed established call center metrics, attendance standards and quality levels.
• Use computer tools to accurately process and document information.
• Develop rapport with callers and appropriately adjust communication style.
• Provide accurate information about Sharecare programs and services.
• Escalate issues internally and follow up on escalated issues.

Skills

Great communication

Multitasking

Medical records

HIPAA knowledge

Teamwork

MS Word & Outlook

Education

High School Diploma

Tools

MS Word

Outlook

Job description

Sharecare is seeking a Customer Service Representative to answer inbound calls from members and providers at a Savannah, GA medical facility. The CSR inputs data, records communications, and delivers courteous, professional service while guiding callers through program options.

The role requires HIPAA awareness, accuracy in documentation, and the ability to multitask in a fast-paced environment. Local to Savannah, GA, you’ll collaborate with care teams to resolve issues and promote Sharecare