Healthcare Customer Care Specialist

Sharecare; Oregon; Hybrid; USD 22,000 - 30,000; Full time

Job summary

Sharecare is seeking a Customer Service Representative to handle inbound calls from members and providers, input data, and deliver high-level customer service with courtesy and professionalism. The role involves recording communications accurately and may require deviation from standard scripts.

CSRs use a computerized system for tracking and troubleshooting and may explain programs to callers. The position emphasizes meeting call center metrics, working with other teams, and educating callers

Qualifications

• High School Diploma required; healthcare/medical records experience preferred.
• Strong communication and multitasking abilities.
• HIPAA familiarity preferred.
• Bilingual in Spanish and English preferred.
• Ability to work well in a team and adapt to a fast-changing environment.

Responsibilities

• Identify caller needs and prioritize questions.
• Formulate plans of resolution and respond efficiently.
• Maintain customer satisfaction and coordinate with other teams as needed.
• Document information accurately using computer tools.
• Educate callers on program benefits.
• Meet call center metrics and quality standards.
• Escalate issues and follow up when needed.

Skills

Great communication skills

Multi-tasking

Teamwork

HIPAA familiarity

Bilingual: Spanish & English

Problem-solving

Education

High School Diploma

Tools

Microsoft Word

Outlook

Job description

Sharecare is seeking a Customer Service Representative to handle inbound calls from members and providers, input data, and deliver high-level customer service with courtesy and professionalism. The role involves recording communications accurately and may require deviation from standard scripts.

CSRs use a computerized system for tracking and troubleshooting and may explain programs to callers. The position emphasizes meeting call center metrics, working with other teams, and educating callers