On-Site Medical CSR — Savannah, GA

Sharecare, Inc.; Savannah (GA); On-site; USD 32,000 - 43,000; Full time

Job summary

Sharecare, Inc. is seeking an on-site CSR in Savannah, GA to handle inbound calls from members and providers. You will input data, document communications, and deliver courteous, professional service while navigating standard screens and procedures.

The role emphasizes accuracy, compliance with HIPAA, and collaboration with internal teams. The CSR will work in a medical facility setting, using a computerized system to track calls, educate callers on program benefits, and meet performance

Qualifications

• High School Diploma required; experience in customer service preferred.
• Strong communication skills and ability to multitask in a fast-paced environment.
• Knowledge of HIPAA regulations is preferred.
• Experience with medical records and ROI requests is advantageous.
• Proficient in Microsoft Word and Outlook; basic computer literacy essential.

Responsibilities

• Identify, evaluate and prioritize caller needs, questions and concerns.
• Formulate plans of resolution and respond appropriately and efficiently.
• Maintain and restore customer satisfaction and collaborate with other teams as needed.
• Perform problem analysis, determine resolutions, and document outcomes.
• Educate callers on program benefits and offerings.
• Escalate issues internally and follow up on escalations.

Skills

Customer service

Communication

Multi-tasking

HIPAA knowledge

ROI requests

Medical records familiarity

MS Word

Outlook proficiency

Team player

Adaptability

Education

High School Diploma

Tools

Microsoft Word

Microsoft Outlook

Data entry systems

Internet navigation

Job description

Sharecare, Inc. is seeking an on-site CSR in Savannah, GA to handle inbound calls from members and providers. You will input data, document communications, and deliver courteous, professional service while navigating standard screens and procedures.

The role emphasizes accuracy, compliance with HIPAA, and collaboration with internal teams. The CSR will work in a medical facility setting, using a computerized system to track calls, educate callers on program benefits, and meet performance