On-Site Healthcare CSR – Patient Support & Records

Sharecare Operating Company, Inc.; Savannah (GA); On-site; USD 19,000 - 25,000; Full time

Job summary

Sharecare is hiring a Customer Service Representative to handle inbound calls from members and providers in Savannah, GA. The CSR will input data, document communications, and deliver courteous, professional service in an on-site medical facility.

The role emphasizes problem solving, accurate record-keeping, and escalation when needed. Candidates should have a High School Diploma, strong communication skills, and the ability to multi-task in a fast-paced environment.

Qualifications

• High School Diploma or equivalent required.
• Prior experience in customer service preferred.
• Excellent verbal and written communication skills.
• Ability to multi-task and stay organized.
• Knowledge of HIPAA regulations preferred.
• Proficiency with Microsoft Word & Outlook.

Responsibilities

• Identify caller needs and prioritize requests.
• Provide accurate information about Sharecare programs and services.
• Document interactions and update records in the system.
• Escalate issues to appropriate teams when necessary.
• Maintain high level of courtesy and professionalism in all calls.
• Meet or exceed call center metrics and quality standards.

Skills

Communication skills

Multi-tasking

Customer service experience

HIPAA knowledge

MS Word

Outlook

Education

High School Diploma

Tools

Microsoft Word

Outlook

Job description

Sharecare is hiring a Customer Service Representative to handle inbound calls from members and providers in Savannah, GA. The CSR will input data, document communications, and deliver courteous, professional service in an on-site medical facility.

The role emphasizes problem solving, accurate record-keeping, and escalation when needed. Candidates should have a High School Diploma, strong communication skills, and the ability to multi-task in a fast-paced environment.