Patient Services Specialist - Medical Office Front Desk

St. Joseph’s/Candler Health System; Savannah (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

St. Joseph’s/Candler Health System in Savannah, GA is seeking a Customer Service Representative to serve as the primary patient-facing contact. The CSR delivers high-quality, patient-focused service and handles routine clerical duties according to department procedures.

The role emphasizes scripting for patient interactions, insurance verification, data entry, and basic accounting tasks, with opportunities for quality improvement participation and team collaboration.

Qualifications

• Education: None Required
• Experience: 1 Year medical office or practice - Preferred
• License & Certification: None Required

Responsibilities

• Maintains appropriate clinical/clerical standards. Follows the policy and procedures as written in the Company Policy and Procedure Manual.
• The CSR will follow all scripting provided for patient interactions.
• Receives incoming telephone calls with provided scripting, exercises judgment to prioritize calls, and courteously direct calls to the appropriate personnel in a prudent and efficient manner.
• Greets patients in a friendly manner and collects insurance card and Identification. Communicate with patient you are verifying their insurance. Respectfully asks the patient to fill out the patient information form to obtain and record name, address, age, persons to notify in case of emergency, attending Physician, pharmacy, and individual or insurance company responsible for payment of bill.
• Enters patient admitting information into computer and adds patient on clinic schedule.
• Receives payment on account and performs necessary accounting duties in accordance with the standard procedures of the department.
• Responsible for daily ledger balancing and preparation of bank deposits.
• Performs duties which may be assigned from time to time by Managers and Administration.
• Participates in department quality improvement activities, staff educational programs, attends departmental meetings, and demonstrates and maintains competency in accordance with Company guidelines.

Job description

St. Joseph’s/Candler Health System in Savannah, GA is seeking a Customer Service Representative to serve as the primary patient-facing contact. The CSR delivers high-quality, patient-focused service and handles routine clerical duties according to department procedures.

The role emphasizes scripting for patient interactions, insurance verification, data entry, and basic accounting tasks, with opportunities for quality improvement participation and team collaboration.