On-Site Healthcare CSR — Little Rock, AR

Sharecare; Little Rock (AR); On-site; USD 17,000 - 22,000; Full time

Job summary

Sharecare is seeking a Customer Service Representative to handle inbound calls from members and providers, input data, and deliver high-quality customer service. This on-site role at a medical facility in Little Rock, AR requires strong communication, data entry accuracy, and the ability to follow HIPAA guidelines.

You will interact with callers, document interactions, and escalate issues when needed. Responsibilities include prioritizing needs, resolving issues, educating callers about program

Qualifications

• High School Diploma required.
• Prior experience in a customer service related field preferred.
• Excellent communication skills are essential.
• Must be able to multi-task in a fast-paced environment.
• Knowledge of HIPAA regulations preferred, with medical records experience helpful.
• General working knowledge of Microsoft Word & Outlook.
• Local to Little Rock, AR.

Responsibilities

• Identify, evaluate and prioritize callerneeds, questions and concerns.
• Formulate plans of resolution and respondappropriately and efficiently.
• Maintain and restore customer satisfaction and partner with other teams as needed.
• Perform problem analysis, problem determination and recommended resolutions to thecaller in accordance with standard protocol.
• Proactively educate caller on program benefits.
• Meet or exceed established call center metrics, attendance standards and quality levels.
• Use computer tools to accurately process and document information.
• Develop rapport with callers and appropriately adjust communication style.
• Provide accurate information aboutSharecare programs and services.
• Escalate issues internally and follow up on escalated issues.

Skills

Great communication skills

Multi-tasking

Teamwork

HIPAA knowledge

Medical records experience

Education

High School Diploma

Tools

Microsoft Word

Outlook

Job description

Sharecare is seeking a Customer Service Representative to handle inbound calls from members and providers, input data, and deliver high-quality customer service. This on-site role at a medical facility in Little Rock, AR requires strong communication, data entry accuracy, and the ability to follow HIPAA guidelines.

You will interact with callers, document interactions, and escalate issues when needed. Responsibilities include prioritizing needs, resolving issues, educating callers about program