On-Site Customer Service Representative - Savanna, GA

Sharecare Operating Company, Inc.; Savannah (GA); On-site; USD 19,000 - 25,000; Full time

Job summary

Sharecare is hiring a Customer Service Representative to handle inbound calls from members and providers in Savannah, GA. The CSR will input data, document communications, and deliver courteous, professional service in an on-site medical facility.

The role emphasizes problem solving, accurate record-keeping, and escalation when needed. Candidates should have a High School Diploma, strong communication skills, and the ability to multi-task in a fast-paced environment.

Qualifications

• High School Diploma or equivalent required.
• Prior experience in customer service preferred.
• Excellent verbal and written communication skills.
• Ability to multi-task and stay organized.
• Knowledge of HIPAA regulations preferred.
• Proficiency with Microsoft Word & Outlook.

Responsibilities

• Identify caller needs and prioritize requests.
• Provide accurate information about Sharecare programs and services.
• Document interactions and update records in the system.
• Escalate issues to appropriate teams when necessary.
• Maintain high level of courtesy and professionalism in all calls.
• Meet or exceed call center metrics and quality standards.

Skills

Communication skills

Multi-tasking

Customer service experience

HIPAA knowledge

MS Word

Outlook

Education

High School Diploma

Tools

Microsoft Word

Outlook

Job description

Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform, including benefits navigation, care management, home care resources, and health information management, Sharecare helps people easily and efficiently manage their healthcare and improve their well-being. Across its three business channels, Sharecare enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care at scale. AskMD by Sharecare, the company’s free AI health app, helps people describe a symptom, ask a health question, and get evidence-based guidance and a clear next step. AskMD is available in the U.S. on the App Store, Google Play, and the web. To learn more, visit sharecare.com.

Job Summary:

The Customer Service Representative (CSR) answers inbound calls from members and providers, inputs data, and provides a high level of customer service always extending courtesy and professionalism. The CSR handles inbound customer service inquiries and problems via the telephone and email while effectively recording communications accurately and consistently. Calls are predominantly “routine”, but may require deviation from standard screens, scripts and procedures. CSRs use a computerized system for tracking calls, information gathering, and/or troubleshooting and may assess needs, explain programs and suggest/promote alternative products or services. This role is on-site in a medical facility in Savannah, GA.

Essential Job Functions:

• Identify, evaluate and prioritize caller needs, questions and concerns.
• Formulate plans of resolution and respond appropriately and efficiently.
• Maintain and restore customer satisfaction and partner with other teams as needed.
• Perform problem analysis, problem determination and recommended resolutions to the callers in accordance with standard protocol.
• Proactively educate caller on program benefits.
• Meet or exceed established call center metrics, attendance standards and quality levels.
• Use computer tools to accurately process and document information.
• Develop rapport with callers and appropriately adjust communication style.
• Provide accurate information about Sharecare programs and services.
• Escalate issues internally and follow up on escalated issues.

Qualifications:

• High School Diploma
• Prior experience in a customer service related field preferred
• Great communication skills
• Must be able to multi-task
• Must have medical records experience and knowledge of key elements of a valid ROI request
• Understanding of HIPAA regulations preferred
• General working knowledge of Microsoft Word & Outlook
• Computer keyboard proficiency and internet navigation skills required
• Have the ability to work effectively with others in a team environment
• Ability to thrive in a fast-growing always changing environment
• Local to Savannah, GA

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.