Customer Support Representative

AppleOne Employment Services; Beckley (WV); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Free mobile phone and plan

Reduced mobile phone family plan

Perk Spot access

On-the-job training

Referral program

Growth and advancement opportunities

Job summary

AppleOne Employment Services is seeking a Customer Support Representative in Beckley, WV for a direct hire. You will assist customers with service questions, equipment activations, and account updates while guiding them toward satellite internet solutions.

This entry-level role emphasizes customer care, learning technology, and thriving in a fast-paced call center. Paid training, benefits, and growth opportunities are included.

Qualifications

• Provide inbound customer support for satellite internet customers.
• Assist with account updates, equipment activation, service plan management, and order requests.
• Explain internet service options and recommend solutions based on customer needs.

Responsibilities

• Handle inbound customer interactions and provide professional support for satellite internet services.
• Assist customers with equipment activation, password resets, service plan management, order requests, and general account questions.
• Educate customers on product features, service availability, speed, reliability, installation details, and hardware options.
• Identify customer needs, recommend appropriate service plans, and support sales conversion goals.
• Accurately process orders, update customer records, and document customer interactions in internal systems.
• Create a positive customer experience by listening actively, showing empathy, and resolving concerns efficiently.

Skills

Inbound support

Account updates

Sales oriented

Active listening

Verbal communication

Customer service

Explain technical info

Fast-paced environment

Multi-system use

Education

High school diploma or equivalent

Tools

CRM software

Call center telephony

Job description

Job Summary

We are seeking a Customer Support Representative for a direct hire opportunity in Beckley, WV. This role supports a next-generation satellite communications environment focused on delivering high-speed, low-latency internet service to customers in rural, suburban, and underserved areas.

As a Customer Support Representative, you will assist customers with service questions, equipment activation, account updates, and plan options while also identifying opportunities to recommend satellite internet solutions. This is a great opportunity for an entry-level candidate who enjoys helping people, learning technology, and working in a fast-paced call center setting.

You will join a customer-first team that values training, supportive leadership, positive teamwork, and career growth. Paid training is provided, making this a strong fit for motivated communicators who want to build a career in customer care, sales, telecommunications, or technology support.

Key Responsibilities

• Handle inbound customer interactions and provide professional support for satellite internet services.
• Assist customers with equipment activation, password resets, service plan management, order requests, and general account questions.
• Educate customers on product features, service availability, speed, reliability, installation details, and hardware options.
• Identify customer needs, recommend appropriate service plans, and support sales conversion goals.
• Accurately process orders, update customer records, and document customer interactions in internal systems.
• Create a positive customer experience by listening actively, showing empathy, and resolving concerns efficiently.

Compensation and Benefits

• Pay: $15 to $16 per hour.
• Bonus for meeting/exceeding key metrics $300-$616 monthly
• Job Type: Direct Hire.
• Benefits include medical insurance, dental insurance, vision insurance, and paid time off.
• Free mobile phone and plan for employee.
• Reduced mobile phone family plan.
• Perk Spot access.
• On-the-job training and paid training.
• Referral program.
• Growth and advancement opportunities.

Required Qualifications and Skills

• Provide inbound customer support for satellite internet customers.
• Assist with account updates, equipment activation, service plan management, and order requests.
• Explain internet service options and recommend solutions based on customer needs.
• Meet quality, customer experience, and sales performance goals.
• High school diploma or equivalent required.
• Less than 1 year of experience accepted.
• Previous experience in customer service, sales, call center, or telecommunications is helpful but not required.
• Strong verbal communication and active listening skills.
• Ability to explain technical information in a simple, customer-friendly way.
• Comfortable using computers, multiple systems, and communication tools.
• Goal-driven mindset with a strong focus on helping customers.
• Ability to work in a fast-paced environment and adapt to changing program needs.
• Flexibility to work various shifts depending on business needs.

Preferred Qualifications

• Previous call center, sales, customer support, or telecommunications experience.
• Interest in technology, internet services, connectivity solutions, or consumer tech.
• Ability to balance customer service with sales-focused conversations.
• Strong problem-solving skills and confidence handling customer concerns.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.