Inbound Customer Service

AppleOne Employment Services; Beckley (WV); On-site; USD 19,000 - 25,000; Full time

Job summary

AppleOne Employment Services invites applications for an inbound Customer Service representative in Beckley, WV. In this direct-hire role, you will support inbound interactions, explain satellite internet plans, and help customers choose the best solutions.

The position suits individuals with 1–2 years in customer service, sales, retail, or call centers who enjoy helping people, communicating clearly, and turning conversations into positive outcomes.

Qualifications

• 1–2 years in customer service, sales, retail, call center, or related roles.
• Ability to explain products clearly and confidently.
• Professional, customer-focused demeanor.
• Able to work in a fast-paced environment.

Responsibilities

• Handle inbound customer service and sales interactions.
• Explain satellite internet features, plans, and equipment options.
• Recommend plans or equipment based on customer needs.
• Close sales while maintaining a positive customer experience.
• Document interactions and follow established processes.

Skills

Customer service

Sales experience

Active listening

Communication skills

Detail oriented

Basic computer skills

Tools

CRM software

Job description

Job Summary

We are seeking an Inbound Customer Service representative for a direct hire opportunity in Beckley, WV. In this customer-facing role, you will support inbound customer interactions while promoting satellite internet services, helping customers understand available plans, equipment options, and service solutions. This is a great opportunity for someone with 1 to 2 years of customer service, sales, retail, or call center experience who enjoys helping people, explaining products clearly, and turning customer conversations into positive outcomes. The role offers a supportive, team-oriented environment where strong communication, professionalism, and a customer-first mindset are valued.

Key Responsibilities

• Handle inbound customer service and sales interactions in a professional and helpful manner.
• Assist customers with service questions, account needs, product details, and plan options.
• Explain satellite internet features, equipment, pricing options, and service benefits clearly.
• Recommend appropriate internet plans or equipment based on customer needs.
• Close sales opportunities while maintaining a positive customer experience.
• Document customer interactions accurately and follow established service processes.

Compensation and Benefits

• Pay: $16.00 per hour.

Required Qualifications and Skills

• Support inbound customer service calls and customer inquiries.
• Explain satellite internet products, plans, and equipment options.
• Recommend solutions and close sales during customer interactions.
• Provide a professional, positive customer experience from start to finish.
• 1 to 2 years of customer service, sales, retail, call center, or related experience.
• Strong verbal communication and active listening skills.
• Ability to explain product information clearly and confidently.
• Comfortable recommending services and asking for the sale.
• Basic computer skills and ability to enter information accurately.
• Professional, dependable, and customer-focused approach.
• Ability to work in a fast-paced environment while maintaining attention to detail.

Preferred Qualifications

• Previous experience in inbound customer service, call center sales, telecommunications, internet services, or retail sales.
• Ability to meet service and sales goals while maintaining a positive customer experience.
• Interest in technology, internet services, or consumer service solutions.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.