SAP Utilities Consultant - Digital Transformation Leader

Accenture PLC; Detroit (MI); On-site; USD 64,000 - 178,000; Full time

Job summary

Accenture is hiring a Senior Consultant in the US to lead strategic consulting engagements within the Utilities practice, focusing on digital transformation, customer experience, and operational efficiencies for energy retailers.

You will serve as the primary client contact for senior executives, drive project delivery, and contribute to business development while mentoring teams and shaping thought leadership on industry trends and regulatory changes.

Qualifications

• Minimum of 3 years of experience in the Utility Industry, Customer Service project delivery / Customer Transformation project delivery.
• Minimum of 2 years of functional experience in SAP.
• Expertise in Meter to Cash operations, functions, and technologies.
• Expertise in major Customer Transformation and technology implementations (e.g., CIS replacements).
• Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years work experience).

Responsibilities

• Lead strategic consulting engagements in energy retail and customer service, focusing on digital transformation, customer experience enhancement, and operational efficiencies.
• Serve as a primary client contact for senior executives, building trusted advisory relationships and ensuring alignment with client business objectives.
• Develop and execute strategies to improve client business performance, drive revenue growth, and support customer-centric transformation initiatives.
• Manage project teams, guiding junior members and ensuring project delivery meets quality, timeline, and budgetary expectations.
• Lead business development activities by identifying new opportunities, crafting proposals, and representing Accenture’s Utilities practice in sales pursuits.
• Actively contribute to thought leadership, staying current on industry trends, regulatory changes, and technological advancements in the energy retail sector.
• Drive team development and growth by mentoring team members and fostering a collaborative, high-performance work

Skills

Utility Industry

Customer Service

Project Delivery

Education

Bachelor's degree or equivalent

Tools

SAP

Job description

Accenture is hiring a Senior Consultant in the US to lead strategic consulting engagements within the Utilities practice, focusing on digital transformation, customer experience, and operational efficiencies for energy retailers.

You will serve as the primary client contact for senior executives, drive project delivery, and contribute to business development while mentoring teams and shaping thought leadership on industry trends and regulatory changes.