Order & Customer Support Specialist (SAP)

APR Consulting, Inc; Tualatin (OR); On-site; USD 45,000 - 55,000; Full time

Job summary

A consulting firm in Tualatin seeks a Customer Service Representative to handle inquiries and manage orders. The successful candidate will ensure customer satisfaction by providing timely responses and maintaining product knowledge. Responsibilities include order management and establishing strong customer relationships. A minimum of five years of experience in customer service within the manufacturing sector is required, along with excellent communication and computer skills. A degree in a business-related field and SAP knowledge are preferred.

Qualifications

• 5+ years of experience in customer satisfaction within the manufacturing industry.
• Excellent interpersonal skills.
• Strong written and verbal communication skills.
• Strong computer skills with Office Suite and the Internet.

Responsibilities

• Respond accurately and promptly to customer inquiries.
• Manage order entry and follow-up.
• Ensure outstanding customer service and maintain product knowledge.
• Interface with various stakeholders for order management.

Skills

Interpersonal skills

Written communication

Verbal communication

Computer skills (Excel, Word, PowerPoint)

Multitasking under pressure

Education

College Degree in Business related field

Tools

SAP system knowledge

Job description

A consulting firm in Tualatin seeks a Customer Service Representative to handle inquiries and manage orders. The successful candidate will ensure customer satisfaction by providing timely responses and maintaining product knowledge. Responsibilities include order management and establishing strong customer relationships. A minimum of five years of experience in customer service within the manufacturing sector is required, along with excellent communication and computer skills. A degree in a business-related field and SAP knowledge are preferred.