Customer Service Rep - Food & Beverage

EMEA3 Recruitment; Elyria (OH); On-site; USD 60,000 - 70,000; Full time

Job summary

Symrise in the United States is seeking an Order Management Specialist to enter and maintain customer orders in SAP, monitor status, and validate pricing and lead times. You will serve key strategic accounts and collaborate with Supply Chain, Planning, and Logistics to ensure on-time delivery.

The role requires 2+ years in customer service or order management, SAP SD experience, and strong communication skills. Proficiency in MS Office is essential; experience with large CPG accounts is a plus.

Qualifications

• 2+ years in customer service, supply chain, or order management.
• SAP experience (SD module preferred).
• Strong communication, organization, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office.
• Experience with large CPG accounts preferred.
• Knowledge of manufacturing, production planning, or lot traceability processes.

Responsibilities

• Enter and maintain customer orders in SAP with accuracy.
• Monitor order status and communicate delays, shortages, or changes.
• Validate pricing, lead times, and item setup to ensure complete orders.
• Manage order changes, cancellations, and expedite requests.
• Serve as the primary service contact for key strategic customer accounts.
• Understand customer-specific requirements, service expectations, and processes.
• Support customer KPIs and provide data for scorecards or audits.
• Partner with Supply Chain, Planning, Operations, and Logistics to support on time delivery.
• Align with Sales on forecasts, promotions, and demand changes.
• Participate in internal reviews related to inventory, service levels, and risks.
• Troubleshoot order discrepancies, delivery issues, and documentation needs.
• Process returns, replacements, and credit/debit requests.
• Track recurring issues and collaborate on root cause solutions.
• Maintain accurate customer records and order history.
• Support service-level reporting (OTIF, fill rate).
• Contribute to continuous improvement efforts and system enhancements.

Skills

Customer service

Supply chain

Order management

MS Office

Tools

SAP SD

Job description

About us

Symrise is a global supplier of fragrances and flavors, cosmetic active ingredients as well as functional ingredients. Its customers include perfume, cosmetics, food and beverage manufacturers, the pharmaceutical industry and producers of dietary supplements and pet food.

With sales of around €4.9 billion in the 2025 financial year, the company is one of the world's leading providers. The Group, headquartered in Holzminden, Germany, has more than 100 locations in Europe, Africa and the Middle East, Asia, the USA and Latin America.

Together with its customers, Symrise develops new ideas and market-ready concepts for products that form an indispensable part of everyday life. Economic success and corporate responsibility are inextricably linked.

Symrise - always inspiring more...

Your role

Key Responsibilities

Order Management (SAP)

• Enter and maintain customer orders in SAP with accuracy.
• Monitor order status and communicate delays, shortages, or changes.
• Validate pricing, lead times, and item setup to ensure complete orders.
• Manage order changes, cancellations, and expedite requests.

Major Account Support

• Serve as the primary service contact for key strategic customer accounts.
• Understand customer-specific requirements, service expectations, and processes.
• Support customer KPIs and provide data for scorecards or audits.

Cross Functional Collaboration

• Partner with Supply Chain, Planning, Operations, and Logistics to support on time delivery.
• Align with Sales on forecasts, promotions, and demand changes.
• Participate in internal reviews related to inventory, service levels, and risks.

Issue Resolution

• Troubleshoot order discrepancies, delivery issues, and documentation needs.
• Process returns, replacements, and credit/debit requests.
• Track recurring issues and collaborate on root cause solutions.

Reporting & Documentation

• Maintain accurate customer records and order history.
• Support service-level reporting (OTIF, fill rate).
• Contribute to continuous improvement efforts and system enhancements.

About you

Qualifications

Required

• 2+ years in customer service, supply chain, or order management.
• SAP experience (SD module preferred).
• Strong communication, organization, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office.

Preferred

• Experience working with large CPG accounts.
• Knowledge of manufacturing, production planning, or lot traceability processes.

Key Competencies

• Customer Focus
• Communication
• Problem Solving
• Collaboration
• SAP Proficiency
• Attention to Detail
• Relationship Management

Our offer

Become part of our open and transparent culture. It will give you the opportunity to flourish and to develop inspiring experiences that contribute to the health and well-being of consumers in 160 countries around the world. Putting our employees in focus fuels our strong company growth above market rates and makes us an excellent place to develop your career.

Pay Transparency Disclosure: The expected annual salary range for this position is USD $60,000.00 - USD $70,000.00. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and company performance.

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.