Order Management Specialist (SAP) – Customer Service

Arkema Inc

Radnor (Delaware County)

On-site

USD 55,000 - 75,000

Full time

11 days ago

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Job summary

Arkema Inc. in Radnor, PA is seeking a skilled Customer Service Professional to join our centralized team. You will manage order processing, pricing, and delivery coordination for key customers within SAP-enabled systems.

Responsibilities include handling about 2,000 orders annually, resolving issues, and supporting ISO procedures and supply chain activities. Strong communication and problem-solving skills are essential for success in this role.

Qualifications

Bachelor's Degree with emphasis in Business, Engineering or Supply Chain or equivalent relevant customer service experience.
3 to 5 years experience with Bachelor's degree or 6+ years of relevant customer service experience without Bachelor's degree.
Intermediate skills in Microsoft Word, Excel and Power Point.
Strong communication skills (written and verbal), problem solving & decision making skills; presentation skills
Customer Order processing in an enterprise system, SAP is strongly preferred.

Responsibilities

Manage 2,000 orders per year with 24-hour entry and acknowledgement.
Monitor orders, pricing, availability, and delivery in SAP; ensure accurate quote-to-cash information.
Resolve crisis situations, manage customer relationships, and handle after-hours issues.
Identify improvements and participate in trainings and ISO procedures; support supply chain activities.