SAP-Driven Customer Experience Specialist (Hybrid)

Amiad USA Inc

Mooresville (NC)

Hybrid

USD 42,000 - 54,000

Full time

2 days ago

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Job summary

The Amiad USA Inc. team in Mooresville, NC is seeking a Customer Service Representative to act as the primary contact for order processing and account management. The role uses SAP daily to generate price quotes, manage sales orders, track shipments, verify inventory, and resolve billing or delivery issues.

This is a hybrid position, combining on-site work in Mooresville with some remote activity. The ideal candidate has 1–3 years of customer service experience, strong communication skills, and

Qualifications

Education: High school diploma or equivalent; associate or bachelor’s degree preferred.
Experience: 1–3 years in customer service, order entry, or sales administration.
Technical: SAP experience and MS Office proficiency.

Responsibilities

Order Management in SAP: Enter, update, and track customer sales orders, backorders, and returns.
Customer Support: Respond to calls and emails regarding product availability, pricing, orders, and shipping.
Account Coordination: Work with warehouse, logistics, finance, and sales to ensure on-time delivery.
Issue Resolution: Handle complaints, shipping errors, or damaged goods and process credits or replacements.
Record Keeping: Maintain logs and documentation in SAP.

Skills

Customer service

Order processing

Communication

Education

High school diploma

Associate or bachelor’s degree preferred

Tools

SAP

Microsoft Office

Job description

This is a hybrid position, combining on-site work in Mooresville with some remote activity. The ideal candidate has 1–3 years of customer service experience, strong communication skills, and

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