Customer Service Rep

Automatic Data Processing, Inc.; Mooresville (NC); Hybrid; USD 36,000 - 46,000; Full time

Job summary

Automatic Data Processing, Inc. in Mooresville, NC is seeking a Customer Service Representative to be the primary contact for order processing, inquiries, and account management. The role uses SAP daily to generate price quotes, manage sales orders, track shipments, verify inventory, and resolve billing or delivery issues.

This is a hybrid position. Responsibilities include entering and tracking orders in SAP, handling customer inquiries by phone and email, coordinating with warehouse,

Qualifications

• Education: high school diploma or equivalent; associate or bachelor’s degree preferred.
• 1–3 years of experience in customer service, order entry, or sales administration.
• Strong communication and problem-solving abilities are essential.

Responsibilities

• Order management in SAP: enter, update, and track orders and returns.
• Customer support: answer calls and emails regarding product availability, pricing, and order status.
• Coordinate with warehouse, logistics, finance, and sales to ensure on-time delivery and resolve discrepancies.
• Handle customer complaints, shipping errors, or damaged goods and process replacements or credits.
• Maintain accurate logs and documentation in SAP.

Skills

Strong communication

Active listening

Problem-solving

Time management

Education

High school diploma or equivalent

Associate or bachelor's degree preferred

Tools

SAP ERP

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Rep

All Full Time Mooresville, NC, US 1 Attachments

The Customer Service Representative (CSR) acts as the primary point of contact for order processing

customer inquiries, and account management. This role utilizes SAP daily to generate customer price

quotes, manage sales orders, track shipments, verify inventory, and resolve billing or delivery issues.

This is a hybrid position.

Key Responsibilities

• Order Management in SAP: Enter, update, and track customer sales orders, backorders, and returns using SAP ERP modules (such as SD/MM).
• Customer Support: Answer incoming phone calls, emails regarding product availability, pricing, order status, and shipping details.
• Account Coordination: Coordinate with internal departments (warehouse, logistics, finance, and sales) to ensure on-time delivery and resolve discrepancies.
• Issue Resolution: Handles customer complaints, shipping errors, or damaged goods, and process replacement orders or credits.
• Record Keeping: Maintain accurate customer interaction logs, account updates, and documentation in SAP.

Qualifications & Requirements

• Education: High school diploma or equivalent; associate or bachelor’s degree preferred.
• Experience: 1–3 years of experience in customer service, order entry, or sales administration.
• Technical Skills:
  • Hands-on experience with SAP is preferred, (navigating sales and distribution [SD] or
  • Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Interpersonal Skills: Strong verbal and written communication, active listening, patience, and problem-solving abilities.
• Organizational Skills: High attention to detail, ability to multitask, and strong time management in a fast-paced environment.

Attachments (1)

Customer Service Representative Job Description.pdf