Customer Service Rep

Amiad USA Inc; Mooresville (NC); Hybrid; USD 42,000 - 54,000; Full time

Job summary

The Amiad USA Inc. team in Mooresville, NC is seeking a Customer Service Representative to act as the primary contact for order processing and account management. The role uses SAP daily to generate price quotes, manage sales orders, track shipments, verify inventory, and resolve billing or delivery issues.

This is a hybrid position, combining on-site work in Mooresville with some remote activity. The ideal candidate has 1–3 years of customer service experience, strong communication skills, and

Qualifications

• Education: High school diploma or equivalent; associate or bachelor’s degree preferred.
• Experience: 1–3 years in customer service, order entry, or sales administration.
• Technical: SAP experience and MS Office proficiency.

Responsibilities

• Order Management in SAP: Enter, update, and track customer sales orders, backorders, and returns.
• Customer Support: Respond to calls and emails regarding product availability, pricing, orders, and shipping.
• Account Coordination: Work with warehouse, logistics, finance, and sales to ensure on-time delivery.
• Issue Resolution: Handle complaints, shipping errors, or damaged goods and process credits or replacements.
• Record Keeping: Maintain logs and documentation in SAP.

Skills

Customer service

Order processing

Communication

Education

High school diploma

Associate or bachelor’s degree preferred

Tools

SAP

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Rep

All Full Time Mooresville, NC, US 1 Attachments

The Customer Service Representative (CSR) acts as the primary point of contact for order processing

customer inquiries, and account management. This role utilizes SAP daily to generate customer price

quotes, manage sales orders, track shipments, verify inventory, and resolve billing or delivery issues.

This is a hybrid position.

Key Responsibilities

• Order Management in SAP: Enter, update, and track customer sales orders, backorders, and returns using SAP ERP modules (such as SD/MM).
• Customer Support: Answer incoming phone calls, emails regarding product availability, pricing, order status, and shipping details.
• Account Coordination: Coordinate with internal departments (warehouse, logistics, finance, and sales) to ensure on-time delivery and resolve discrepancies.
• Issue Resolution: Handles customer complaints, shipping errors, or damaged goods, and process replacement orders or credits.
• Record Keeping: Maintain accurate customer interaction logs, account updates, and documentation in SAP.

Qualifications & Requirements

• Education: High school diploma or equivalent; associate or bachelor’s degree preferred.
• Experience: 1–3 years of experience in customer service, order entry, or sales administration.
• Technical Skills:
  • Hands-on experience with SAP is preferred, (navigating sales and distribution [SD] or
  • Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Interpersonal Skills: Strong verbal and written communication, active listening, patience, and problem-solving abilities.
• Organizational Skills: High attention to detail, ability to multitask, and strong time management in a fast-paced environment.

Attachments (1)

Customer Service Representative Job Description.pdf