Hybrid SAP CSR: Order Management & Customer Support

Automatic Data Processing, Inc.; Mooresville (NC); Hybrid; USD 36,000 - 46,000; Full time

Job summary

Automatic Data Processing, Inc. in Mooresville, NC is seeking a Customer Service Representative to be the primary contact for order processing, inquiries, and account management. The role uses SAP daily to generate price quotes, manage sales orders, track shipments, verify inventory, and resolve billing or delivery issues.

This is a hybrid position. Responsibilities include entering and tracking orders in SAP, handling customer inquiries by phone and email, coordinating with warehouse,

Qualifications

• Education: high school diploma or equivalent; associate or bachelor’s degree preferred.
• 1–3 years of experience in customer service, order entry, or sales administration.
• Strong communication and problem-solving abilities are essential.

Responsibilities

• Order management in SAP: enter, update, and track orders and returns.
• Customer support: answer calls and emails regarding product availability, pricing, and order status.
• Coordinate with warehouse, logistics, finance, and sales to ensure on-time delivery and resolve discrepancies.
• Handle customer complaints, shipping errors, or damaged goods and process replacements or credits.
• Maintain accurate logs and documentation in SAP.

Skills

Strong communication

Active listening

Problem-solving

Time management

Education

High school diploma or equivalent

Associate or bachelor's degree preferred

Tools

SAP ERP

Microsoft Office

Job description

Automatic Data Processing, Inc. in Mooresville, NC is seeking a Customer Service Representative to be the primary contact for order processing, inquiries, and account management. The role uses SAP daily to generate price quotes, manage sales orders, track shipments, verify inventory, and resolve billing or delivery issues.

This is a hybrid position. Responsibilities include entering and tracking orders in SAP, handling customer inquiries by phone and email, coordinating with warehouse,