SAP Delivery Lead – Global Tech Ops (Hybrid)

Ernst & Young Oman; Concord (NH); On-site; USD 139,000 - 255,000; Full time

Job summary

EY’s Technology Operations Managed Services in the US seeks a Senior SAP Delivery Manager to lead post‑transition SAP support and managed services. You will run and optimize SAP operations, drive continuous improvement, and coordinate global delivery teams across onshore, nearshore, and offshore locations.

The role emphasizes hands‑on functional ownership in SAP domains (FICO, SCM, Procurement, OTC), client collaboration, and a strong track record in delivering quality support with a

Qualifications

• Bachelor’s degree (4-year degree).
• Typically, no less than 5–7 years of relevant experience in SAP Operations, running SAP projects, or both.
• Expertise in Application Management is essential.
• Demonstrated experience in SAP Managed Services or AMS operating models.
• Knowledgeable of Agile terminology and Agile methods.
• Strong customer orientation and experience in Customer Support Operations are required.
• A solid understanding of Data Delivery and Management is necessary.
• Proficiency in Stakeholder Management is important.

Responsibilities

• Delivering quality support and resolving issues within the context of key business processes.
• Providing hands‑on SAP functional leadership and issue resolution within one primary domain (Finance & Controlling, Supply Chain Management, Procurement, or Order‑to‑Cash).
• Contributing to initiatives that drive continuous improvement and standardization.
• Ensuring adherence to service level agreements and operational level agreements established by service delivery.
• Leading and managing cross‑location SAP delivery teams across onshore, nearshore, and offshore resources, ensuring effective utilization, engagement, and performance management.
• Serving as an escalation point for complex functional and operational issues, driving root cause analysis and sustainable solutions.
• Partnering closely with client stakeholders to align SAP operations with business outcomes and value realization.

Skills

SAP ERP

Delivery teams

Offshore delivery

Agile methods

Stakeholder mgmt

ITIL processes

Communication

Data delivery

Hybrid collaboration

Problem solving

Customer support

SAP Managed Services

Application management

Agile terminology

Education

Bachelor’s degree

5–7 years SAP operations

Tools

SAP AMS tools

Job description

EY’s Technology Operations Managed Services in the US seeks a Senior SAP Delivery Manager to lead post‑transition SAP support and managed services. You will run and optimize SAP operations, drive continuous improvement, and coordinate global delivery teams across onshore, nearshore, and offshore locations.

The role emphasizes hands‑on functional ownership in SAP domains (FICO, SCM, Procurement, OTC), client collaboration, and a strong track record in delivering quality support with a