Resident Relations Specialist- Lumina

Action Property Management; San Francisco (CA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Health benefits

Paid time off

ADP discounts

Hospitality training

Career growth

Job summary

Action Property Management seeks a on-site Resident Relations Specialist for Lumina, a luxury high-rise in San Francisco. You will deliver warm, attentive service to residents and guests, coordinating front-desk operations and concierge tasks on a 6:30 AM–3:00 PM schedule, Friday–Tuesday, with hourly compensation between $22 and $24.

Join a hospitality-centered team and help cultivate a welcoming, community-focused environment while upholding the association's governing documents and delivering

Qualifications

• Must be 18+ and pass a pre-employment background check and drug screening.
• High School Diploma or equivalent.
• At least 6 months of customer service experience; hospitality, luxury retail or fine dining experience preferred.
• Hospitality Management college students or recent graduates are highly desired.
• Polished and professional appearance and demeanor.
• Upbeat and positive team player attitude.
• Strong judgment and solutions-oriented.
• Proactive customer service approach.

Responsibilities

• Represent Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring 100% resident satisfaction.
• Maintain the appearance of the front desk area, lobby, and main elevators.
• Monitor lobby activity and maintain access control.
• Provide concierge services.
• Complete Daily Activity Report.
• Answer and direct incoming phone calls. Receive and distribute resident parcels.
• Address resident and guest concerns and questions.
• Demonstrate strong understanding of the association's governing documents.

Skills

Customer service

Hospitality experience

Professional appearance

Team player

Problem solving

Education

High School Diploma or equivalent

Hospitality Management students or graduates

Job description

Who We Are

With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us. Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.

Action seeks a service driven Resident Relations Specialist to join our on‑site team at our luxury high rise community, Lumina, located in San Francisco. This role is all about elevating the resident experience by delivering warm, attentive, and personalized service with exceptional follow through.

As the first point of contact, you’ll support daily front‑of‑house operations, assist residents and guests, resolve inquiries with professionalism, and help cultivate a welcoming, community‑focused environment. This is an excellent opportunity for individuals who thrive in a hospitality‑centric setting and take pride in creating memorable interactions.

Schedule: 6:30 AM – 3:00 PM; Friday- Tuesday

Compensation: $22.00- $24.00 Per Hour

Job Responsibilities:

• Represent Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring 100% resident satisfaction
• Maintain the appearance of the front desk area, lobby, and main elevators
• Monitor lobby activity and maintain access control
• Provide concierge services
• Complete Daily Activity Report
• Answer and direct incoming phone calls. Receive and distribute resident parcels
• Address resident and guest concerns and questions
• Demonstrate strong understanding of the association's governing documents

Qualifications / Requirements:

• Must be at least 18 years of age and successfully pass a pre-employment background check and drug screening
• Minimum of a High School Diploma or equivalent.
• At least 6 months of customer service experience. Hospitality, luxury retail or fine dining experience is preferred
• Hospitality Management college students or recent graduates are highly desired
• Polished and professional appearance and demeanor
• Upbeat and positive team player attitude
• Strong judgment and solutions-oriented
• Proactive customer service approach

Why Join Action?

• Action Property Management is committed to attracting and retaining the best talent in the industry.
• Proudly certified as a Great Place to Work®in 2025
• Rated 4.0 stars on Glassdoor - Check out our reviews here

Team Member Perks:

• Comprehensive health benefits and paid time off package for qualifying employees
• Exclusive employee discounts through ADP Marketplace
• On-going hospitality and property management training
• Opportunities for career growth and advancement
• Values driven company culture promoting team work and excellence

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Why You'll Love Working at Action

At Action Property Management, we believe in creating an environment where you truly love where you work. We offer competitive pay and ample opportunities for career growth and advancement. Our comprehensive benefits package includes medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members. We also provide generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members. We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role. Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued. Join us at Action Property Management and make a meaningful impact.

Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.