Salon Operations Lead - Elevate Guest Experience

The Lash Lounge Shiloh - Green Mount Crossing; Shiloh (IL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Free meals and snacks

Training & development

Bonus based on performance

Company parties

Competitive salary

Employee discounts

Flexible schedule

Job summary

The Lash Lounge Shiloh is seeking an Assistant Manager to lead salon operations and drive performance. This high-visibility role reports to the Manager and owner, coaching the team to deliver exceptional guest experiences while achieving financial goals.

Responsibilities include scheduling, onboarding new staff, supporting sales and member retention, and maintaining a drama-free, premium atmosphere. Evening and weekend hours are required.

Qualifications

• Experience in front desk roles is preferred.
• Strong customer service and communication skills.
• Experience in sales and team supervision is a plus.

Responsibilities

• Assist with daily salon operations and coverage in Manager's absence.
• Lead staff, coach, and develop team members.
• Support hiring, onboarding, and member retention.
• Maximize sales and membership participation.
• Schedule guests and team efficiently; ensure luxury guest experience.

Skills

Self supervision

Phone etiquette

Customer service

Sales experience

Leadership

Scheduling

POS software

Inventory reporting

Event coordination

Tools

POS software

Appointments software

Job description

The Lash Lounge Shiloh is seeking an Assistant Manager to lead salon operations and drive performance. This high-visibility role reports to the Manager and owner, coaching the team to deliver exceptional guest experiences while achieving financial goals.

Responsibilities include scheduling, onboarding new staff, supporting sales and member retention, and maintaining a drama-free, premium atmosphere. Evening and weekend hours are required.