ASSISTANT SALON MANAGER

The Lash Lounge; Northern (KY); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Free food & snacks

Training & development

Bonus based on performance

Company parties

Competitive salary

Employee discounts

Flexible schedule

Job summary

The Lash Lounge is seeking an Assistant Manager to lead daily salon operations, drive customer satisfaction, and promote member retention. You will support the Manager in achieving financial goals while coaching staff and ensuring a luxury guest experience.

This role requires hands-on leadership, flexibility for evenings/weekends, and a passion for lash services and guest care. Join a growing, family-owned brand focused on Lash Integrity and exceptional service.

Qualifications

• Self-motivated and proactive work style.
• Excellent phone etiquette and professional communication.
• Experience delivering exceptional customer service in a fast-paced environment.
• Sales experience and track record of achieving targets is preferred.
• Demonstrated leadership or supervisory capabilities a plus.
• Ability to manage scheduling and appointments efficiently.
• Familiarity with appointment/retail POS systems is a plus.

Responsibilities

• Support the Manager to ensure salon meets financial goals and provides remarkable leadership in customer service, team relations, sales, and member retention.
• Provide daily support to the team and offer ongoing coaching and staff development.
• Assist with daily salon operations and be available after hours as needed.
• Act as the salon ambassador, attending local events to boost brand and recruit staff.
• Lead in maintaining a drama-free, high-quality guest experience.

Skills

Self motivation

Phone etiquette

Customer service

Sales experience

Team leadership

Scheduling

POS software

Front desk experience

Inventory reporting

Communication

Tools

POS software

Job description

Benefits:

• Free food & snacks
• Training & development
• Bonus based on performance
• Company parties
• Competitive salary
• Employee discounts
• Flexible schedule

The Lash Lounge Shiloh is one of three family owned growing salons in the St. Louis area and are part of the most successful lash extension franchise in the United States with over 130 locations. We offer a complete menu of services including Lash Extensions, Perming, Tinting, Threading, Brow Laminations and more. We are proud to create a warm and inviting atmosphere while focusing on the health and care of our guest's natural lashes (We call it Lash Integrity) and brows. Lashes and brows are our focus which is why we do not do nails, hair, tanning or any other beauty treatemen. Lashes and brows is what we do best. The Lash Lounge Shiloh champions our Members and Guests as well as the value they place on feeling and looking their best. Our proprietary training approach to healthy lash extensions boosts the confidence of our guests, builds trust in our brand, and sends our community out into the world with a smile.

WHO WE ARE LOOKING FOR:

The Assistant Manager reports directly to the Manager and the owner. The Assistant Manager position is a high-profile leadership position responsible for the salon's overall coordination, and operational success. The Assistant Manager supports the Manager to ensure the salon meets or exceeds financial goals while providing remarkable leadership in areas of customer service, team member relations, sales, and member retention. The Assistant Manager provides direct daily support to their team and offers ongoing leadership, motivation, and staff development. The Assistant Manager is responsible for coaching, communication, alignment, and holding their Lash Lounge team to the salon expectations. The Assistant Manager will also act as the salon ambassador to provide each member an unforgettable experience as well as attend local events to improve our brand and recruit personnel.

RESPONSIBILITIES:

• Encourage and support a "drama free" salon
• Hours include evenings and weekends
• Reports Directly to the Manager
• Assists with the daily operations of the salon
• Smoothly operate the salon in the Manager's absence
• Supports compliance with Salon protocols and best practices
• Maximize sales and membership participation
• Make sure both guests and team members are scheduled efficiently and effectively
• Provide daily support to team members
• Coach and develop team members
• Ensure each guest has a unforgettable and consistent luxury experience
• Be phone and text responsible after hours, if needed
• Support the Manager with the hiring and onboarding of new employees.

REQUIRED SKILLS:

• Be self supervised
• Be phone and text responsible after hours if needed
• Front Desk experience preferred
• Sales experience preferred
• Weekly inventory report
• Exceptional customer service skills.
• Exceptional telephone skills as well as dealing with guests in person
• Ability to call guests with professional phone etiquette
• Supervision and/or management experience a plus
• Appointment and point of sale software experience is a plus!

WHY JOIN OUR TEAM?

• Salary commensurate with experience
• Bonus Plan
• Paid time off
• Free lash extensions and all other salon services
• Employee discounts on retail products
• Discounts for family or BFF
• Fun and rewarding work climate