Front Desk Sales & Guest Experience Specialist

The Lash Lounge; Shiloh (IL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Bonus based on performance

Training & development

Free food & snacks

Opportunity for advancement

Company parties

Competitive salary

Employee discounts

Flexible schedule

Job summary

The Lash Lounge is hiring a Front Desk Sales Associate at our Shiloh salon. In this role you will be the first point of contact, greeting guests, guiding memberships, and delivering a warm, professional experience that aligns with our brand.

You will manage bookings, respond to inquiries, and promote services and retail products while maintaining accurate records and a positive team atmosphere. A background in salon or membership-based service is preferred, with strong computer skills and

Qualifications

• 1+ year experience in Front Desk Sales, preferably in Salon/Spa or membership-based business
• Exceptional customer service with the public
• Strong verbal communication and listening skills
• Proficient computer skills; MindBody Online experience is a plus

Responsibilities

• Guest Experience: greet guests, check in, answer questions, and guide membership services.
• Manage appointment scheduling and confirmations; handle calls with high service standards.
• Proactive guest outreach via leads from voicemail, forms, social media, and text.
• Accurate data entry in salon software and tracking of guest records.
• Maintain organized work area and assist with promotions and events.
• Support cash handling: POS transactions and end-of-day reconciliation.
• Educate guests on retail products' benefits.
• Support salon cleanliness and merchandising.

Skills

Front Desk Sales

Customer Service

Verbal Communication

Attention to Detail

Multitasking

Schedule Flexibility

Reliable Transportation

Tools

MindBody Online

Job description

The Lash Lounge is hiring a Front Desk Sales Associate at our Shiloh salon. In this role you will be the first point of contact, greeting guests, guiding memberships, and delivering a warm, professional experience that aligns with our brand.

You will manage bookings, respond to inquiries, and promote services and retail products while maintaining accurate records and a positive team atmosphere. A background in salon or membership-based service is preferred, with strong computer skills and