ASSISTANT SALON MANAGER

The Lash Lounge; Shiloh (IL); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Free food & snacks

Training & development

Bonus based on performance

Company parties

Competitive salary

Employee discounts

Flexible schedule

Job summary

The Lash Lounge Shiloh is seeking a dynamic Assistant Manager to lead the salon in coordination with the Manager and owner. You will drive operations, customer service, sales, and member retention while coaching the team to deliver a luxury guest experience.

Responsibilities include scheduling, daily operations, and ensuring compliance with best practices. This role requires evenings and weekends and offers growth within a growing, family-owned salon in the St. Louis area.

Qualifications

• Front desk and guest services experience preferred.
• Sales experience preferred.
• Ability to manage appointments and POS software.
• Strong customer service and communication skills.
• Experience supervising or managing a team is a plus.
• Willing to work evenings and weekends.
• Weekly inventory reporting responsibility.

Responsibilities

• Encourage and support a drama-free salon.
• Hours include evenings and weekends.
• Reports directly to the Manager.
• Assists with the daily operations of the salon.
• Smoothly operate the salon in the Manager's absence.
• Support compliance with salon protocols and best practices.
• Maximize sales and membership participation.
• Make sure guests and team members are scheduled efficiently.
• Provide daily support to team members.
• Coach and develop team members.
• Ensure each guest has a memorable and consistent luxury experience.
• Be phone and text reachable after hours, if needed.
• Assist with hiring and onboarding of new employees.

Skills

Self supervision

After-hours phone/text

Front desk experience

Sales experience

Customer service

Telephone skills

Supervision/management

POS software

Appointment scheduling

Weekly inventory report

Job description

Benefits

• Free food & snacks
• Training & development
• Bonus based on performance
• Company parties
• Competitive salary
• Employee discounts
• Flexible schedule

The Lash Lounge Shiloh is one of three family owned growing salons in the St. Louis area and are part of the most successful lash extension franchise in the United States with over 130 locations. We offer a complete menu of services including Lash Extensions, Perming, Tinting, Threading, Brow Laminations and more. We are proud to create a warm and inviting atmosphere while focusing on the health and care of our guest's natural lashes (We Call it Lash Integrity) and brows. Lashes and brows are our focus which is why we do not do nails, hair, tanning or any other beauty treatemen. Lashes and brows is what we do best.

The Lash Lounge Shiloh champions our Members and Guests as well as the value they place on feeling and looking their best. Our proprietary training approach to healthy lash extensions boosts the confidence of our guests, builds trust in our brand, and sends our community out into the world with a smile. Join our team and showcase your leadership skills in our vastly growing Lash Lounge family. .

Who We Are Looking For

The Assistant Manager reports directly to the Manager and the owner. The Assistant Manager position is a high-profile leadership position responsible for the salon's overall coordination, and operational success. The Assistant Manager supports the Manager to ensure the salon meets or exceeds financial goals while providing remarkable leadership in areas of customer service, team member relations, sales, and member retention. The Assistant Manager provides direct daily support to their team and offers ongoing leadership, motivation, and staff development. The Assistant Manager is responsible for coaching, communication, alignment, and holding their Lash Lounge team to the salon expectations. The Assistant Manager will also act as the salon ambassador to provide each member an unforgettable experience as well as attend local events to improve our brand and recruit personnel.

Responsibilities

• Encourage and support a "drama free" salon
• Hours include evenings and weekends
• Reports Directly to the Manager
• Assists with the daily operations of the salon
• Smoothly operate the salon in the Manager's absence
• Supports compliance with Salon protocols and best practices
• Maximize sales and membership participation
• Make sure both guests and team members are scheduled efficiently and effectively
• Provide daily support to team members
• Coach and develop team members
• Ensure each guest has a unforgettable and consistent luxury experience
• Be phone and text responsible after hours, if needed
• Support the Manager with the hiring and onboarding of new employees.

Required Skills

• Be self supervised
• Be phone and text responsible after hours if needed
• Front Desk experience preferred
• Sales experience preferred
• Weekly inventory report
• Exceptional customer service skills.
• Exceptional telephone skills as well as dealing with guests in person
• Ability to call guests with professional phone etiquette
• Supervision and/or management experience a plus
• Appointment and point of sale software experience is a plus!

WHY JOIN OUR TEAM?

• Salary commensurate with experience
• Bonus Plan
• Paid time off
• Free lash extensions and all other salon services
• Employee discounts on retail products
• Discounts for family or BFF
• Fun and rewarding work climate

Compensation: $15.00 - $23.00 per hour

What We Do

The Lash Lounge is a world-class destination for semi-permanent eyelash extensions. We offer a complete menu of services, including eyelash extensions, refills, threading and more. When women visit The Lash Lounge, they enter a retreat designed to rejuvenate from the inside out, so that they can step out and face the world with confidence.

Why Join Our Team

We developed a proprietary training program to provide you with the latest, most innovative lashing and guest care courses. Whether new or experienced, you’ll get both intensive theory-based and hands-on education to further your professional careers.