Salon Guest Experience & Sales Specialist

JCPenney; Overland Park (KS); On-site; USD 17,908 - 22,041; Full time

Benefits offered by this job

Medical/dental/vision

Paid vacation/holidays

401(k) with company match

Employee discount

Job summary

JCPenney Salon is seeking a Salon Customer Experience Specialist to be the welcoming first and last impression for guests. You will manage front desk tasks, schedule appointments, and deliver an elevated service while confidently recommending and selling products to support clients' routines.

This role emphasizes hospitality, product knowledge, and teamwork to drive guest satisfaction and store performance. Competitive hourly pay with a comprehensive benefits package is offered.

Qualifications

• Passion for salon products and services.
• Ability to drive sales, profit, and customer service while working efficiently.
• Ownership mindset with accountability and collaboration.
• Energy and urgency to improve the guest experience.

Responsibilities

• Proactively recommends retail products based on guests' needs and promotions.
• Achieves or exceeds retail sales targets and supports salon goals.
• Greets guests warmly and delivers a seamless, personalized experience from check-in to check-out.
• Schedules appointments accurately and ensures smooth front desk operations.
• Supports promotions, product launches, and events to drive traffic and bookings.
• Maintains front desk cleanliness and assists with inventory and stock management.

Skills

Passion for Salon

Results

Ownership

Intensity

Job description

JCPenney Salon is seeking a Salon Customer Experience Specialist to be the welcoming first and last impression for guests. You will manage front desk tasks, schedule appointments, and deliver an elevated service while confidently recommending and selling products to support clients' routines.

This role emphasizes hospitality, product knowledge, and teamwork to drive guest satisfaction and store performance. Competitive hourly pay with a comprehensive benefits package is offered.