Salon Guest Experience & Retail Specialist

JCPenney; Wesley Chapel (FL); On-site; USD 19,286 - 23,419; Full time

Benefits offered by this job

Associate discount

Benefits package

Job summary

JCPenney in Wesley Chapel, Florida is hiring a Salon Customer Experience Specialist to deliver a welcoming, professional salon experience. You will manage front desk operations, schedule appointments, and support the salon team while confidently recommending and selling retail products to enhance guests' hair routines.

The role emphasizes customer service, product knowledge, and achieving sales goals, with collaboration across stylists and management to promote guest satisfaction and salon

Qualifications

• Passion for salon products and services.
• Ability to drive sales while delivering excellent customer service.
• Ownership mindset with accountability for actions and outcomes.
• Proactive in improving the customer experience and maintaining high energy.

Responsibilities

• Greets guests with warmth and professionalism at check‑in and checkout.
• Proactively recommends retail products based on guest needs and promotions.
• Educates guests on product usage and benefits for at‑home care.
• Partners with stylists to reinforce recommendations during checkout.
• Supports promotions, launches and limited time offers; drives sales toward targets.
• Maintains front desk operations, scheduling accuracy, and orderly retail areas.

Skills

Passion for salon

Results

Ownership

Intensity

Job description

JCPenney in Wesley Chapel, Florida is hiring a Salon Customer Experience Specialist to deliver a welcoming, professional salon experience. You will manage front desk operations, schedule appointments, and support the salon team while confidently recommending and selling retail products to enhance guests' hair routines.

The role emphasizes customer service, product knowledge, and achieving sales goals, with collaboration across stylists and management to promote guest satisfaction and salon