Salon Experience & Retail Specialist

JCPenney; Kissimmee (FL); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

Medical benefits

Paid vacation/holidays

401(k) with Company match

Employee discount

Job summary

JCPenney in Kissimmee, FL is seeking a Salon Customer Experience Specialist to greet guests, confirm appointments, and ensure a welcoming, professional front desk experience.

The role focuses on driving retail sales through product recommendations, educating guests on usage, and collaborating with stylists to enhance the guest experience. You will manage check-in/out, payments, and upkeep of front desk operations.

Qualifications

• Passion for Salon: A love for product and salon services.
• Results: Solve problems and make smart decisions that drive sales, profit, and customer service; execute work efficiently and effectively; inspire strong performance in yourself and others.

Responsibilities

• Proactively recommends retail products based on guests' needs, stylist consultation and seasonal promotions.
• Achieves or exceeds individual retail sales goals and contribute to overall salon sales targets.
• Educates guests on the benefits and usage of products to support their at-home care routine.
• Partners with stylists to reinforce product recommendations during checkout.
• Supports the execution of in-salon promotions, product launches and limited time offers.
• Actively supports daily, weekly, and monthly retail goals by educating guests and upselling salon products which need to also result in meeting the minimum productivity expectations for the CSES position.
• Drives retail sales by recommending products that align with guest needs and stylist consultation while utilizing FindMore when appropriate.
• Encourages guest rebooking and promotes JCPenney Rewards and Credit Card acquisition and usage.

Skills

Customer service

Sales

Communication

Team collaboration

Problem solving

Job description

JCPenney in Kissimmee, FL is seeking a Salon Customer Experience Specialist to greet guests, confirm appointments, and ensure a welcoming, professional front desk experience.

The role focuses on driving retail sales through product recommendations, educating guests on usage, and collaborating with stylists to enhance the guest experience. You will manage check-in/out, payments, and upkeep of front desk operations.