Salon Guest Experience & Retail Specialist

JCPenney; Tupelo (MS); On-site; USD 16,531 - 20,664; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Employee discount

Job summary

JCPenney in Tupelo, MS is hiring a Salon Customer Experience Specialist to welcome guests, manage front desk operations, schedule appointments, and drive retail sales with product knowledge and friendly service.

Responsibilities include greeting guests, answering questions, supporting promotions, and ensuring a smooth checkout experience while promoting JCPenney Rewards and Credit Card usage.

Qualifications

• Passion for salon and products; understanding benefits of salon services.
• Proven ability to drive sales and meet targets; efficient work style.
• Provide excellent customer service; build positive relationships.
• Proactive in improving customer experience with energy and urgency.

Responsibilities

• Proactively recommends retail products based on guests' needs and promotions.
• Achieves/exceeds retail sales goals and contributes to salon targets.
• Educates guests on product benefits and usage for home care.
• Partners with stylists to reinforce recommendations at checkout.
• Supports in-salon promotions, launches and limited-time offers.
• Keeps front desk and salon retail area clean and organized; handles inquiries.

Skills

Salon passion

Sales driven

Customer focus

Ownership

Intensity

Job description

JCPenney in Tupelo, MS is hiring a Salon Customer Experience Specialist to welcome guests, manage front desk operations, schedule appointments, and drive retail sales with product knowledge and friendly service.

Responsibilities include greeting guests, answering questions, supporting promotions, and ensuring a smooth checkout experience while promoting JCPenney Rewards and Credit Card usage.