Salon Guest Experience & Retail Sales Pro

JCPenney; Greenwood (IN); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Benefits package

Associate discount

Paid holidays

Job summary

JCPenney is seeking a Salon Customer Experience Specialist in Greenwood to greet guests, manage front desk operations, and schedule appointments while supporting stylists. You will confidently recommend and sell retail products to enhance each guest's hair routine and contribute to salon revenue.

The role emphasizes delivering a welcoming, professional experience and upselling products, with a focus on guest satisfaction, checkout efficiency, and rebooking.

Qualifications

• Passion for Salon: A love for product and salon services. An understanding of the client's benefits from products and a variety of salon services.

Responsibilities

• Proactively recommends retail products based on guests' needs, stylist consultation and seasonal promotions.
• Educates guests on the benefits and usage of products to support their at-home care routine.
• Greets every guest with warmth and professionalism, creating a welcoming and memorable first impression.

Skills

Passion for Salon

Results

Ownership

Intensity

Job description

JCPenney is seeking a Salon Customer Experience Specialist in Greenwood to greet guests, manage front desk operations, and schedule appointments while supporting stylists. You will confidently recommend and sell retail products to enhance each guest's hair routine and contribute to salon revenue.

The role emphasizes delivering a welcoming, professional experience and upselling products, with a focus on guest satisfaction, checkout efficiency, and rebooking.