Salon Front Desk Manager

Rooted Salon; Allentown (Lehigh County); On-site; USD 60,000 - 90,000; Full time

Job summary

Rooted Salon in Allentown is seeking a Salon Operations Manager to oversee Front Desk & Guest Experience. You will lead the front-desk team, coordinate schedules, and support administrative and financial tasks to keep bookings, communications, and service flow on track.

You’ll supervise, train, and develop staff, manage calendars and multi-line phone systems, and handle basic bookkeeping and budgeting. The role involves vendor coordination and event support, ensuring guests feel cared for and

Qualifications

• Required: Customer service, communication, organizational skills, technical proficiency, and experience managing schedules and calendars
• Required: Administrative, clerical, or office experience, including booking appointments, phone systems, and information handling
• Preferred: Supervising, team management, training and development, vendor management, event planning, or office management experience

Responsibilities

• Supervise, schedule, train, and develop front-desk team members
• Manage calendars, appointments, multi-line phone systems, guest inquiries, and client communication with polished phone etiquette
• Oversee bookkeeping, budgeting, and routine accounting tasks; use other financial and accounting software as applicable
• Coordinate vendors and salon events, maintain office supplies, and support day-to-day office management

Skills

Customer service

Communication

Organizational skills

Technical proficiency

Scheduling & calendars

Tools

Phone systems

Accounting software

Job description

Salon Operations Manager – Front Desk & Guest Experience

Job Description

As the Salon Operations Manager – Front Desk & Guest Experience, you'll keep daily operations organized and welcoming, helping guests move smoothly from booking to checkout.

You'll lead front-desk staff, coordinate schedules, and support the salon's administrative and financial processes. Your impact: By keeping appointments, communications, and front-desk service on track, you help guests feel cared for and enable salon professionals to focus on their clients.

Responsibilities

• Supervise, schedule, train, and develop front-desk team members
• Manage calendars, appointments, multi-line phone systems, guest inquiries, and client communication with polished phone etiquette
• Oversee bookkeeping, filing, budgeting, and routine accounting tasks; use other financial and accounting software as applicable
• Coordinate vendors and salon events, maintain office supplies, and support day-to-day office management

Skills

• Required: Customer service, communication, organizational skills, technical proficiency, and experience managing schedules and calendars
• Required: Administrative, clerical, or office experience, including booking appointments, phone systems, and information handling
• Preferred: Supervising, team management, training and development, vendor management, event planning, or office management experience