Operations Manager

Brightpath Associates LLC; Rutherford (NJ); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Commission pay

Tips

Paid training

Job summary

Brightpath Associates LLC in Rutherford, NJ is seeking an Operations Manager to supervise daily salon operations, ensuring a smooth client experience from check-in to checkout. You will lead front desk, scheduling, payments, and product promotions while supporting stylists and staff.

Strong communication, organization, and a proactive, customer-focused mindset are essential. Some evenings and Saturdays are required for full-time coverage, with opportunities for commission and growth within a

Qualifications

• Previous management or leadership experience in a salon, spa, hospitality, or customer service environment preferred.
• Excellent communication and customer service skills.
• Strong organizational and time-management abilities.
• Comfortable using scheduling software, POS systems, email, and Microsoft Office or Google Workspace.
• Ability to multitask in a fast-paced environment.
• Reliable, dependable, and self-motivated.
• Professional appearance and positive attitude.

Responsibilities

• Welcome clients in a friendly and professional manner.
• Answer phone calls, schedule appointments, and respond to client inquiries.
• Confirm appointments and manage cancellations or schedule changes.
• Resolve client concerns professionally.
• Ensure every client receives outstanding service from check-in through checkout.
• Oversee front desk operations and daily workflow.
• Manage appointment scheduling to maximize stylist productivity.
• Maintain accurate client records using salon software.
• Process payments and balance daily transactions.
• Open and close the salon as scheduled.
• Maintain a clean, organized, and welcoming reception area.
• Support stylists and staff throughout the day.
• Help coordinate schedules and daily operations.
• Communicate operational needs with ownership.
• Foster a positive and professional work environment.
• Encourage appointment rebooking and retail product sales.
• Support monthly service and retail goals.
• Help increase client retention through excellent customer service.
• Monitor retail and professional product inventory.
• Assist with product ordering as needed.
• Support salon promotions, social media, and community marketing efforts.

Skills

Customer service

Communication

Time management

Multitasking

Team support

Scheduling software

Tools

Salon software

POS systems

Google Workspace

Microsoft Office

Job description

Duration: Full Time, Direct Hire (Onsite)

Job Description:

We're seeking a dependable, organized, and customer-focused Operations Manager to oversee the daily operations of our salon. This position plays a key role in creating an exceptional client experience while supporting the salon team and ensuring day-to-day operations run smoothly.

The ideal candidate is a strong communicator, enjoys working with people, is comfortable using technology, and can manage multiple priorities in a fast-paced environment.

Responsibilities

Client Experience

• Welcome clients in a friendly and professional manner.
• Answer phone calls, schedule appointments, and respond to client inquiries.
• Confirm appointments and manage cancellations or schedule changes.
• Resolve client concerns professionally.
• Ensure every client receives outstanding service from check-in through checkout.

Daily Operations

• Oversee front desk operations and daily workflow.
• Manage appointment scheduling to maximize stylist productivity.
• Maintain accurate client records using salon software.
• Process payments and balance daily transactions.
• Open and close the salon as scheduled.
• Maintain a clean, organized, and welcoming reception area.

Team Support

• Support stylists and staff throughout the day.
• Help coordinate schedules and daily operations.
• Communicate operational needs with ownership.
• Foster a positive and professional work environment.

Sales & Business Support

• Encourage appointment rebooking and retail product sales.
• Support monthly service and retail goals.
• Help increase client retention through excellent customer service.

Inventory & Marketing

• Monitor retail and professional product inventory.
• Assist with product ordering as needed.
• Support salon promotions, social media, and community marketing efforts.

Qualifications

• Previous management or leadership experience in a salon, spa, hospitality, or customer service environment preferred.
• Excellent communication and customer service skills.
• Strong organizational and time-management abilities.
• Comfortable using scheduling software, POS systems, email, and Microsoft Office or Google Workspace.
• Ability to multitask in a fast-paced environment.
• Reliable, dependable, and self-motivated.
• Professional appearance and positive attitude.

Schedule

• Full-time (37–40 hours per week)
• Some evenings and Saturdays are required

Supplemental pay

• Commission pay
• Tips
• Supplemental income
• Paid training