Salon Front Desk Coordinator

THE SHS GROUP LLC; Brick Township (NJ); Sur place; USD 42 000 - 55 000; Plein temps

Avantages offerts par ce poste

Employee discounts

Flexible Schedule

Great Work Environment

Competitive Compensation

Career Advancement Opportunities

Résumé du poste

A hospitality company in Brick Township, NJ is seeking an experienced Front Desk Supervisor. In this role, you will manage Front Desk Associates, ensuring exceptional service and training new staff. Ideal candidates possess strong customer service and leadership skills. This position offers a great work environment, flexible schedules, and competitive compensation. If you thrive in a dynamic setting and have a positive attitude, apply now!

Qualifications

• Previous experience managing a team desired.
• Strong communication and interpersonal skills.
• Excellent customer service skills.
• Excellent customer service skills are necessary.
• Attention to detail is important for accuracy and guest satisfaction.

Responsabilités

• Manage a team of Front Desk Associates to ensure exceptional service.
• Train new employees and create schedules.
• Set a service standard and lead by example.
• Train new and existing staff to meet expectations.
• Work with the team to deliver the highest level of customer service.
• Coordinate with staff and the community to host events and build partnerships.

Connaissances

Customer service

Leadership

Communication

Attention to detail

Attention to detail

Description du poste

Benefits

• Employee discounts
• Flexible Schedule
• Great Work Environment
• Competitive Compensation
• Career Advancement Opportunities

Job Summary

We are seeking an experienced Front Desk Supervisor to join our team! As our Front Desk Supervisor, you will be managing a team of Front Desk Associates to ensure every guest receives exceptional service. As a supervisor you will be responsible for training new employees, creating a schedule, and handling basic disciplinary actions. The ideal candidate has a strong background in customer service and leadership and a positive attitude.

Responsibilities

• Create and implement both short and long-term goals for the company and the front desk staff
• Handle scheduling and time off requests for staff working the front desk
• Set a service standard and lead by example, providing exceptional customer service to all guests
• Manage training of new and existing staff members to ensure everyone understands the expectations set forth for them
• Work closely with the rest of the team to provide the highest level of customer service
• Coordinate with staff and the community to create partnerships and host events

Qualifications

• Previous experience managing a team desired
• Previous customer service experience
• Strong communication and interpersonal skills
• Excellent customer service skills
• Attention to detail