Salon Receptionist

Continental 109; New York (NY); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

401(k)

Health, Dental, and Vision Insurance

Employee Discount on Services and 
and

Opportunities for professional growth

Job summary

Continental 109 in New York, NY seeks a Front Desk Sales & Guest Services Coordinator to be the first contact for guests, delivering exceptional service while coordinating appointments and supporting salon operations.

The role emphasizes proactive multitasking, sales focus, and client retention to help drive salon growth and achieve team goals.

Qualifications

• Proven sales experience with goal achievement and client retention.
• Excellent organizational and multitasking abilities.
• Exceptional phone etiquette and communication skills.
• Front desk or customer support experience preferred.
• Positive, charismatic demeanor with a passion for guest service.

Responsibilities

• Greet and welcome clients at reception.
• Manage appointments and schedule changes.
• Upsell services, retail products, and offers.
• Handle client inquiries and provide tailored recommendations.

Skills

Sales experience

Goal oriented

Client retention

Organizational skills

Multitasking

Phone etiquette

Communication skills

Customer service

Job description

Job Description

Job Summary:

The Front Desk Sales & Guest Services Coordinator will be the first point of contact for guests, providing exceptional customer service while managing appointments and supporting salon operations. This role requires a proactive individual who excels at managing multiple tasks, and ensuring a seamless guest experience. Sales experience and a passion for client retention are essential to help drive business growth and achieve team goals.

Key Responsibilities:

• Guest Reception: Greet and welcome clients with a friendly, professional demeanor, ensuring a positive first impression.
• Appointment Management: Efficiently manage scheduling, and appointment changes.
• Sales & Upselling: Actively engage with clients to promote services, retail products, and special offers, meeting sales targets and contributing to salon growth.
• Customer Support: Handle client inquiries, resolve concerns, and provide tailored recommendations to ensure complete satisfaction.

Required Skills and Qualifications:

• Proven sales experience with a strong focus on goal achievement and client retention.
• Excellent organizational and multitasking abilities, with a keen eye for detail.
• Exceptional phone etiquette and communication skills.
• Previous customer support or front desk experience preferred.
• Positive, charismatic, and professional demeanor with a passion for exceptional guest service.

Benefits:

• 401(k)
• Health, Dental, and Vision Insurance
• Employee Discount on Services and Products
• Opportunities for professional growth and advancement