Salon Experience & Retail Sales Specialist

JCPenney; Glendale (CA); On-site; USD 23,419 - 28,929; Full time

Benefits offered by this job

Benefits package

Associate discount

Paid holidays

401(k) with company match

Job summary

JCPenney Salon in Glendale, CA seeks a Salon Customer Experience Specialist to create a welcoming, professional, and elevated guest experience. You will manage front desk operations, schedule appointments, and provide courteous service while confidently recommending and selling retail products to support each guest's hair routine.

You will collaborate with stylists and managers to reinforce product recommendations, drive sales, and ensure a seamless guest journey from check-in to checkout.

Qualifications

• Passion for salon services and products; understands client benefits.
• Proven ability to drive sales while delivering exceptional customer service.
• Ownership mindset: provide great service, be reliable and accountable.
• Demonstrates energy, urgency, and proactive problem solving.

Responsibilities

• Proactively recommends retail products based on guests' needs and promotions.
• Achieves or exceeds individual retail sales and contributes to salon targets.
• Greets guests warmly and ensures a seamless, personalized experience from check-in to checkout.
• Supports front desk operations: scheduling, payments, and daily retail goals.
• Promotes events, promotions and product launches to drive traffic and bookings.
• Collaborates with stylists and managers to reinforce product recommendations at checkout.

Skills

Passion for salon

Sales orientation

Customer service

Ownership & accountability

Job description

JCPenney Salon in Glendale, CA seeks a Salon Customer Experience Specialist to create a welcoming, professional, and elevated guest experience. You will manage front desk operations, schedule appointments, and provide courteous service while confidently recommending and selling retail products to support each guest's hair routine.

You will collaborate with stylists and managers to reinforce product recommendations, drive sales, and ensure a seamless guest journey from check-in to checkout.