Salon Experience & Retail Sales Specialist

JCPenney; Ames (IA); On-site; USD 16,531 - 20,664; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) with Company match

Associate discount

Paid holidays

Job summary

JCPenney in Ames, IA seeks a Salon Customer Experience Specialist who greets guests, supports front desk operations, and helps guide product recommendations to enhance at-home care. You will ensure smooth scheduling, checkout, and guest satisfaction while representing the salon with warmth and professional service.

Join a team that values hospitality, teamwork, and sales excellence. You will learn product knowledge, participate in promotions, and contribute to store performance through friendly,

Qualifications

• Passion for salon products and services.
• Ability to drive sales and customer service.
• Strong ownership and accountability.
• Energy and urgency to improve customer experience.

Responsibilities

• Proactively recommends retail products based on guests' needs, stylist consultation and seasonal promotions.
• Achieves or exceeds individual retail sales goals and contributes to overall salon sales targets.
• Educates guests on the benefits and usage of products to support their at-home care routine.
• Partners with stylists to reinforce product recommendations during checkout.
• Supports the execution of in-salon promotions, product launches and limited time offers.
• Actively supports daily, weekly, and monthly retail goals by educating guests and upselling salon products which need to also result in meeting the minimum productivity expectations for the CSES position.
• Drives retail sales by recommending products that align with guest needs and stylist consultation while utilizing FindMore when appropriate.
• Encourages guest rebooking and promotes JCPenney Rewards and Credit Card acquisition and usage.

Skills

Passion for salon

Results

Ownership

Intensity

Job description

JCPenney in Ames, IA seeks a Salon Customer Experience Specialist who greets guests, supports front desk operations, and helps guide product recommendations to enhance at-home care. You will ensure smooth scheduling, checkout, and guest satisfaction while representing the salon with warmth and professional service.

Join a team that values hospitality, teamwork, and sales excellence. You will learn product knowledge, participate in promotions, and contribute to store performance through friendly,