Salon Experience Lead: Groomer & Trainer (Growth & Benefits)

PetSmart; Peru (IL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart’s Salon Experience Lead (Groomer & Salon Trainer) oversees grooming services and leads the salon team to deliver exceptional pet care. You will coach bathers and stylists, ensure grooming quality, and uphold PetSmart standards while driving customer satisfaction and salon performance.

You will develop associates through the grooming certification path, mentor staff, and maintain safety, sanitation, and high service levels across the store.

Qualifications

• 2+ years grooming experience.
• Full-time availability; evenings, weekends, and holidays as needed.
• Proficiency with grooming tools and equipment.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail and safety.

Responsibilities

• Facilitates the associate experience and supports associate development.
• Develops new and existing associates through bather and/or stylist certification.
• Identifies candidates internally to attend academy training to become stylists.
• Delegate and validate completion of daily tasks for salon.
• Address and administer associate complaints and grievances.
• Recognizes and celebrates associates driving overall associate engagement.
• Greets and supports pet parents, answers questions and recommends wellness solutions.
• Engages with pet parents at checkout to drive connection and rebooking.
• Promotes opportunities to grow salon sales to hit targets and metrics.
• Maintains operational standards including cleanliness and humane conditions for all pets.

Skills

Grooming experience

Scheduling flexibility

Tools proficiency

Computer skills

Communication skills

Under pressure

Safety awareness

Tools

Grooming tools

Job description

PetSmart’s Salon Experience Lead (Groomer & Salon Trainer) oversees grooming services and leads the salon team to deliver exceptional pet care. You will coach bathers and stylists, ensure grooming quality, and uphold PetSmart standards while driving customer satisfaction and salon performance.

You will develop associates through the grooming certification path, mentor staff, and maintain safety, sanitation, and high service levels across the store.