Salon Experience Lead - Groomer & Trainer

PetSmart; Lubbock (TX); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Paid Weekly

Job summary

PetSmart’s Salon Experience Lead (Groomer & Salon Trainer) is tasked with delivering professional grooming services while nurturing a high-performing team. This role supports groomers in development and oversees a broad range of salon activities to ensure exceptional pet care and customer satisfaction.

The position emphasizes training, coaching, and ensuring compliance with grooming standards, with opportunities to advance through the grooming development program and contribute to store success.

Qualifications

• 2+ years grooming experience; may be asked to complete a technical exam.
• Full time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Proficiency with use of tools, equipment and products to perform technical work safely.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail and safety measures.

Responsibilities

• Facilitates the associate experience and supports associate development, including training, onboarding, mentoring, coaching, and performance feedback.
• Develops new and existing associates through bather and/or stylist certification processes.
• Identifies candidates to attend academy training to become stylists.
• Delegate and validate completion of daily salon tasks.
• Maintain store standards and lead a culture of empowerment with adherence to policies and ethics.

Skills

Grooming

Customer service

Training

Leadership

Job description

PetSmart’s Salon Experience Lead (Groomer & Salon Trainer) is tasked with delivering professional grooming services while nurturing a high-performing team. This role supports groomers in development and oversees a broad range of salon activities to ensure exceptional pet care and customer satisfaction.

The position emphasizes training, coaching, and ensuring compliance with grooming standards, with opportunities to advance through the grooming development program and contribute to store success.