Salon Experience Lead: Groomer & Trainer

PetSmart; Williamsburg (VA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Paid Weekly

Job summary

PetSmart’s Salon Experience Lead (Groomer & Salon Trainer) is responsible for delivering high-quality grooming services and supporting a high-performing team while upholding the company values. This role develops bathers and stylists through the grooming program, ensuring exemplary pet care and customer service.

The position requires 2+ years of grooming experience, full-time availability, and strong communication and organizational skills.

Qualifications

• 2+ years grooming experience.
• Full-time availability; evenings, weekends and holidays as needed.
• Proficiency with grooming tools, equipment and safety.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail and safety.

Responsibilities

• Lead and perform grooming services following PetSmart standards.
• Support development of bathers and new stylists through certification.
• Identify internal candidates for academy training to become stylists.
• Delegate and validate daily salon tasks; monitor performance.
• Address associate complaints and facilitate resolutions.
• Promote salon sales and contribute to sales targets.
• Maintain cleanliness, sanitation, and humane treatment of pets.

Skills

Grooming experience

Full-time availability

Tools Proficiency

Computer skills

Communication skills

Under pressure

Organizational skills

Tools

Grooming tools

Job description

PetSmart’s Salon Experience Lead (Groomer & Salon Trainer) is responsible for delivering high-quality grooming services and supporting a high-performing team while upholding the company values. This role develops bathers and stylists through the grooming program, ensuring exemplary pet care and customer service.

The position requires 2+ years of grooming experience, full-time availability, and strong communication and organizational skills.