Salon Experience Lead: Groomer & Trainer

PetSmart, Inc.; Dallas (TX); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart’s Salon Experience Lead (Groomer & Salon Trainer) is responsible for providing exceptional service to pet parents and supporting a high performing team while upholding the company’s vision, mission, values, and strategy. This role will deliver professional quality services with the upmost focus on quality and care of pets.

The Salon Experience Lead will support the development of bathers and new stylists, seeing them through the entire pet stylist development program and driving salon

Qualifications

• 2+ years grooming experience; may be asked to complete a technical exam.
• Full time availability; flexibility in schedule, evenings, weekends, and holidays as needed.
• Proficiency with use of grooming tools, equipment and products to perform technical work safely.
• Proficiency in computer applications.
• Strong written and verbal communication skills.

Responsibilities

• Facilitates the associate experience and supports associate development, including training, onboarding, mentoring, coaching and performance feedback.
• Develops new and existing associates through bather and/or stylist certification; identifies candidates for academy training.
• Oversees salon tasks and ensures compliance with policies while maintaining high service standards.
• Performs full menu of bath, brush and grooming services and supports marketing promotions to grow salon sales.

Skills

Grooming

Communication skills

Computer skills

Tools

Grooming tools & equipment

Job description

PetSmart’s Salon Experience Lead (Groomer & Salon Trainer) is responsible for providing exceptional service to pet parents and supporting a high performing team while upholding the company’s vision, mission, values, and strategy. This role will deliver professional quality services with the upmost focus on quality and care of pets.

The Salon Experience Lead will support the development of bathers and new stylists, seeing them through the entire pet stylist development program and driving salon