Salon Experience Lead: Groomer & Trainer

PetSmart; Austin (TX); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Paid Weekly

Job summary

PetSmart’s Salon Experience Lead (Groomer & Salon Trainer) is responsible for delivering high-quality grooming services and developing a strong salon team. The role supports bathers and stylists through the grooming program, ensuring exceptional pet care and customer experience.

This position emphasizes leadership, training, and accountability within a store environment, with a focus on building skilled associates and maintaining PetSmart’s standards across operations and service delivery.

Qualifications

• 2+ years grooming experience.
• Full time availability; able to work evenings, weekends and holidays.
• Proficiency with use of tools, equipment and products to perform technical work safely.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure while maintaining composure.
• Strong organizational skills and attention to detail and safety measures.

Responsibilities

• Lead and train salon associates, including bathers and stylists.
• Develop and certify new stylists through the grooming program.
• Identify candidates for academy training and stylist roles.
• Manage daily salon tasks and ensure schedule adherence.
• Address associate concerns and promote engagement.
• Drive salon sales and ensure high-quality pet care.

Skills

Grooming experience

Customer service

Proficiency with grooming tools

Strong communication skills

Safety and compliance

Job description

PetSmart’s Salon Experience Lead (Groomer & Salon Trainer) is responsible for delivering high-quality grooming services and developing a strong salon team. The role supports bathers and stylists through the grooming program, ensuring exceptional pet care and customer experience.

This position emphasizes leadership, training, and accountability within a store environment, with a focus on building skilled associates and maintaining PetSmart’s standards across operations and service delivery.